Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney L. Bernal

Corona,CA

Summary

To obtain long term employment where I can utilize my over 12 years of customer service experience in the clerical and retail industry with skills in cash handling, customer service and providing information regarding the company's products and services contributing to the company's growth and loyal customer base. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Parts Department Associate

PAC Auto
08.2023 - 09.2023
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Ordered parts for customers, repair shops and dealerships.
  • Would receive 70 to 90 calls a day.

Cashier

AMPM Arco
10.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Checked personal identifications during alcohol and tobacco sales.
  • Built relationships with customers to encourage repeat business.

Beauty Advisor

Ulta
10.2021 - 01.2022
  • Responsible for providing an exceptional experience for all ULTA guests by engaging each guest to determine their individual needs, keeping fixtures fully stocked with merchandise, maintaining overall store cleanliness, and completing tasks as assigned.

Customer Service Representative

Safelite AutoGlass
02.2017 - 04.2019
  • Responsible for providing excellent customer service, networking between the home store and sister locations, providers, and vendors
  • Travelled to sister locations to assist with coverage
  • Last 6 months of employment manned duties thru a call center set up
  • Provided reception duties by checking customers in and out of appointments or walk-ins
  • Answered phones, ordered supplies for technicians, or customer parts or any item needed
  • Distributed tasks to other employees based on resources, materials, items needed, and functions needed
  • Cashiering duties including open and closing of cashier money reports as needed
  • Filing daily cash reports
  • Compiling data for monthly reports
  • Invoiced jobs daily
  • Ordered parts from dealerships
  • Ordered supplied from warehouse using phone, email, fax, and proprietary software
  • Assisted technicians with work orders and report completions
  • Performed customer follow ups
  • Calendar of follow ups maintained for customers
  • Completed confirmation calls for services
  • Completed closing checklist items as needed
  • Took deposits to the bank as requested by supervisor
  • Locked and set alarm on opening and closing.

Cashier/Clerk

Rite Aid
03.2015 - 08.2016
  • Performed duties of cashier daily
  • Provided excellent customer service
  • Cleaned and organized behind the registers
  • Swept and mopped full store as needed
  • Primarily responsible for keeping the ice cream area clean, wiped down, stocked, and fully functional
  • Stocked beer and filled freezers
  • Documented inventory needs
  • Used proprietary software
  • Opening and closing cash register reports with cash on hand and reconciliation report completed
  • Assisted with basic pharmacy functions when needed.

Sales Clerk

Marshall’s
09.2011 - 03.2012
  • Performed duties in women’s department such as inventory stocking, marketing displays, cleaning, organizing fitting rooms and replacing stock as needed
  • In-charge for the complete women’s department
  • Trained assisting and part time staff
  • Rearranged displays with new items and themes as needed
  • Made sure all go-backs were put away correctly and performed closing check list at end of shift.

Volunteer – CS

Animal Friends of the Valley
01.2010 - 05.2010
  • Worked with both cats and dogs making sure their kennels were clean
  • Walked the dogs
  • Made sure all animals had food and water at the end of the night
  • Took pictures of all new animals and printed their information sheet
  • Filed copies of sheets in appropriate folders and posted information as needed.

Education

High School Diploma -

Ortega High School
Lake Elsinore, CA
06.2010

Skills

  • Type very well and quickly
  • Microsoft Office Software: Word, Excel, Outlook and PowerPoint
  • Quick learner
  • Excellent customer service skills

Timeline

Parts Department Associate

PAC Auto
08.2023 - 09.2023

Cashier

AMPM Arco
10.2022 - 05.2023

Beauty Advisor

Ulta
10.2021 - 01.2022

Customer Service Representative

Safelite AutoGlass
02.2017 - 04.2019

Cashier/Clerk

Rite Aid
03.2015 - 08.2016

Sales Clerk

Marshall’s
09.2011 - 03.2012

Volunteer – CS

Animal Friends of the Valley
01.2010 - 05.2010

High School Diploma -

Ortega High School

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Courtney L. Bernal