Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Ladd Merritt

Whigham,GA

Summary

Experienced professional focused on meeting or exceeding objectives seeking Human Resources Associate position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

14
14
years of professional experience

Work History

Leads Coordinator, Senior Life

09.2021 - Current
  • Create lead orders for agents
  • Find TV stations to run our ad’s with to generate leads
  • Daily and weekly reports to keep track of leads generated vs money spent

Packaging Supervisor

Sweet Grass Dairy
05.2020 - 07.2021
  • Create weekly team schedule for wrapping, packing and shipping cheeses
  • Labeled, recorded and inspected packaging to prepare for shipment or storage while keeping up with running inventory to ensure we had product on hand
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Oversaw incoming packaging products and monitored quality of outgoing products to comply with specifications.
  • Monitored team work performance and elevated production or personnel issues to management.
  • Kept team in line with productivity targets and safety standards.
  • Hired and trained employees on standard operating procedures and new policies.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Inside Sales Coordinator

Sweet Grass Dairy
07.2019 - 05.2020
  • Schedule logistics for distributor orders going out
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Coordinated with warehouse department to pull products for customers.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Settlements Coordinator

Ag Pro Corporate
12.2018 - 07.2019
  • Audit paperwork for invoices submitted by salesmen to ensure equipment matches on each document before
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Settling with Deere and completing invoice to ensure customer is assigned correct equipment
  • Settle units with Deere to clear their inventory and purchase any extended warranties purchased
  • Process loan applications and payoffs for customers
  • Meet deadlines with the corporate office and Deere each month.
  • Entered data, generated reports and produced tracking documents.

General Manager / Store Manager

Jay Evans' Badcock Home Furniture and More Cairo
Thomasville, GA
09.2014 - 12.2018
  • Hired, trained and retained high quality team members.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Practiced suggestive selling, offering guests complementary items to maximize sales.
  • Led store expense control and payroll to optimize business.
  • Managed team by providing leadership, direction and continued development opportunities.
  • Led change efforts within store, conforming to shifting demands and timelines.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Approved regular payroll submissions for employees.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Physical Therapy Tech

Cairo Physical Therapy
Cairo, GA
04.2011 - 08.2014
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Prepared patients to meet with physical therapists.
  • Executed interventions of modalities or exercise as directed by therapist or assistant.
  • Assisted with reception duties like scheduling patients and completing follow up calls.
  • Inventoried supplies and ordered more for office and patient rooms.
  • Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Assisted multiple Physical Therapists to initiate different patient care plans in outpatient setting.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Pharmacy Tech

Cox Pharmacy
Cairo, GA
01.2008 - 04.2011
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Provided friendly customer service at prescription drop‐off and pick‐up counters.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Education

High School Diploma -

Cairo High School
2008

Skills

  • Problem resolving
  • Special Assignments
  • Strong communication skills
  • Payroll experience
  • Cash management experience
  • Filing Systems
  • Business Operations
  • Team Goals
  • Staff Management
  • Inventory Accuracy
  • Customer Relationship Management
  • Natural Leadership

Timeline

Leads Coordinator, Senior Life

09.2021 - Current

Packaging Supervisor

Sweet Grass Dairy
05.2020 - 07.2021

Inside Sales Coordinator

Sweet Grass Dairy
07.2019 - 05.2020

Settlements Coordinator

Ag Pro Corporate
12.2018 - 07.2019

General Manager / Store Manager

Jay Evans' Badcock Home Furniture and More Cairo
09.2014 - 12.2018

Physical Therapy Tech

Cairo Physical Therapy
04.2011 - 08.2014

Pharmacy Tech

Cox Pharmacy
01.2008 - 04.2011

High School Diploma -

Cairo High School

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Courtney Ladd Merritt