Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer
Work Availability
Quote
Timeline
BusinessAnalyst
Courtney Lynch

Courtney Lynch

Office Administrator
Woodstock,GA

Summary

Personable Office Administrator with 15+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. High-energy with proven leadership, critical thinking and project management abilities. Experienced in managing clerical requirements of medical and construction offices and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets

Overview

15
15
years of professional experience
3
3
year of post-secondary education
3
3
Certificates

Work History

Office Administrator

ALC & Contracting, LLC
Woodstock, GA
06.2020 - Current
  • Supported office with proactive correspondence management, document coordination and customer relations.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reported on daily office activities to help teams stay on top of dynamic conditions and make proactive decisions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Edited documents to improve accuracy of language, flow and readability.

Medical Office Administration

North Georgia Internal Medicine
Woodstock, GA
03.2019 - 06.2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

EMT-I

Central EMS
Roswell, GA
05.2011 - 06.2013
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
  • Evaluated injured or ill persons to determine nature and extent of concerns.
  • Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.

Customer Service Specialist

Solar Dimensions Tanning Salon
Kennesaw, GA
01.2009 - 05.2011
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Education

Career Studies/Certification - Construction Management

Ashworth College
Norcross, GA
04.2022 - Current

License - Insurance Adjuster

AdjusterPro
Online
06.2022 - 06.2022

Certification - EMT-I

Fortis College
Marietta, GA
08.2010 - 05.2011

No Degree - Psychology

Georgia Highlands College
Cartersville, GA

No Degree - General Studies

Chattahoochee Technical College
Marietta, GA

High School Diploma -

Sequoyah High School
Canton, GA
05.2007 - 05.2007

Skills

    Financial services support

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Accomplishments

  • Documented and resolved unpaid invoices which led to settlements in our company's favor.
  • Achieved patient/client satisfaction through effectively helping with solutions and communication.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved any issue which led to favorable results.

Certification

Insurance Adjuster License - Current

Volunteer

  • After having Type 1 diabetes since I was 4 years old, I spend time helping adolescents and their family adjust to a new lifestyle. Empathy is a quality I believe I was blessed to be given and by showing others through my own personal experiences that life can be as full as everyone else's is a huge part of making me who I am.
  • I also devote my time to a few different Eating Disorder organizations. Working with a lot of children and adolescents, as well as adults, to help them break the grips of this horrible disease. I also work with families, educators, adults/guardians to recognize the signs and appropriate ways in being supportive and helpful to those they love during such fragile times.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Laws that forbid the carrying of arms disarm only those who are neither inclined nor determined to commit crimes." ~
Thomas Jefferson

Timeline

License - Insurance Adjuster

AdjusterPro
06.2022 - 06.2022

Career Studies/Certification - Construction Management

Ashworth College
04.2022 - Current

Office Administrator

ALC & Contracting, LLC
06.2020 - Current

Medical Office Administration

North Georgia Internal Medicine
03.2019 - 06.2021

EMT-I

Central EMS
05.2011 - 06.2013

Certification - EMT-I

Fortis College
08.2010 - 05.2011

Customer Service Specialist

Solar Dimensions Tanning Salon
01.2009 - 05.2011

High School Diploma -

Sequoyah High School
05.2007 - 05.2007

No Degree - Psychology

Georgia Highlands College

No Degree - General Studies

Chattahoochee Technical College

Insurance Adjuster License - Current

Jun 2022

Veterinary Assistant Certified

Mar 2018

Blue Card Certified

Oct 2021
Courtney LynchOffice Administrator