Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Marchant Armstrong

Dallas,TX

Summary

Adept at crisis management and interagency coordination, I thrived as an Intern at the American Red Cross Texas Gulf Coast Region, showcasing adaptability, critical thinking, and effective decision-making. My role significantly impacted emergency response effectiveness by ensuring timely activation and monitoring of local and regional Disaster Action Team responses. I demonstrated strong leadership potential, a profound commitment to community service, and the ability to prioritize multiple tasks in complex and stressful situations. Key responsibilities included triaging requests, coordinating responses, providing technical guidance, and maintaining close relationships with stakeholders. I effectively utilized Red Cross systems and technology to manage and document responses, ensuring compliance with established standards and procedures.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Intern - Duty Officer

American Red Cross Texas Gulf Coast Region
08.2024 - 12.2025
  • Excelled as Duty Officer for the American Red Cross Texas Gulf Coast Region
  • Demonstrated exceptional professionalism and compassion in interactions with emergency management agencies, clients, and disaster action teams
  • Exhibited remarkable coordination and prioritization skills during complex emergency responses
  • Showcased significant professional growth through self-discipline and commitment to understanding the Red Cross mission
  • Made invaluable contributions in providing immediate assistance to families in need
  • Displayed strong potential for regional leadership roles due to reliability and determination
  • Consistently demonstrated curiosity and eagerness to learn in the Duty Officer role

Education

Bachelor of Science - Emergency Management And Homeland Security

Texas Southern University
Houston, TX
12-2025

FEMA Emergency Management Institute

Skills

  • Risk assessment and mitigation
  • Disaster preparedness and recovery
  • Crisis management
  • Adaptability and flexibility
  • Communication (Verbal and Written)
  • Multitasking
  • Cultural sensitivity
  • Critical thinking and problem-solving
  • Interagency coordination
  • Mental health and psychological first aid awareness

Certification

  • Threat & Hazard Identification & Risk Assess & Stakeholder Preparedness Review - Texas A&M Engineering Extension Service
  • CERT Basic Training - University of Utah: Rocky Mountain Center for Occupational & Environmental Health
  • Response Disaster Duty Officer Service Associate - American Red Cross

Timeline

Intern - Duty Officer

American Red Cross Texas Gulf Coast Region
08.2024 - 12.2025
  • Threat & Hazard Identification & Risk Assess & Stakeholder Preparedness Review - Texas A&M Engineering Extension Service
  • CERT Basic Training - University of Utah: Rocky Mountain Center for Occupational & Environmental Health
  • Response Disaster Duty Officer Service Associate - American Red Cross

Bachelor of Science - Emergency Management And Homeland Security

Texas Southern University

FEMA Emergency Management Institute
Courtney Marchant Armstrong