Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Murray

Glen Burnie,MD

Summary

Professional with 15 years of experience in customer service, administrative support, and childcare. Proven ability to manage confidential information and resolve inquiries efficiently. Skilled in multitasking within high-pressure environments, contributing effectively to team objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Management Customer Service Representative

United States Government
Baltimore, MD
06.2023 - 05.2025
  • Interpreted and applied IRS regulations to deliver accurate support for compliance.
  • Utilized advanced computer systems to manage and document tax account information effectively.
  • Addressed diverse taxpayer inquiries, providing expert customer service and support.
  • Assessed customer needs to ensure timely resolution of service desk inquiries.
  • Monitored transactions and verified information to maintain data integrity and accuracy.

Program Manager

YMCA Of Central Maryland
Glen Burnie, MD
03.2022 - 06.2023
  • Ensured compliance with OCC licensing requirements and state-mandated child-to-staff ratios.
  • Maintained safe, supervised environments for children while adhering to reporting and protection standards.
  • Led staff training initiatives to cultivate a high-quality, enriching environment for youth.
  • Coordinated age-appropriate activities and lesson plans aligning with YMCA’s educational philosophy.
  • Fostered strong communication and collaboration with parents, school staff, and families for positive support.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.

Operations Specialist

Essendant
Hanover, MD
11.2019 - 01.2020
  • Supported critical supply chain functions, ensuring efficient product delivery to customers.
  • Managed order releasing, inventory slotting, and cycle counting to enhance fulfillment efficiency.
  • Conducted quality assurance inspections and documented discrepancies to uphold inventory accuracy.
  • Generated operational reports and prioritized orders to facilitate seamless order processing.
  • Applied system adjustments to resolve inventory discrepancies and ensure timely distribution.
  • Maintained a safe and clean work environment by adhering to company policies and procedures.

Executive Administrative Assistant

VIA Appliance Repair
Crofton, MD
02.2018 - 11.2019
  • Oversaw daily operations for three field service technicians across multiple states (MD, VA, WV).
  • Served as primary contact for major Lowe's stock repairs within designated coverage area.
  • Processed deliveries, warranty claims, payments, and customer inquiries with efficiency.
  • Verified warranty terms and coordinated ordering of essential repair parts.
  • Maintained precise inventory records for warehouse and technician supplies.
  • Processed accounts payable and receivable transactions accurately within set timeframes.
  • Managed external contacts and kept track of periodic communication needed for priority actions.

Office Administrative Assistant

Anne Arundel County Recreation and Parks
Annapolis, MD
08.2007 - 02.2018
  • Assisted Child Care Program Specialists in ensuring compliance across 39 school-based childcare sites.
  • Trained staff on MSDE Office of Child Care regulations and county procedures for effective implementation.
  • Utilized licensing and re-licensing forms from Office of Child Care to streamline processes.
  • Supported payroll, hiring, purchasing, and other administrative tasks to enhance operational efficiency.
  • Contributed to achieving Level 3 on MD Excels rating scale at Severna Park Elementary through staff guidance.
  • Managed event execution and staff schedules, leveraging strong organizational skills for optimal productivity.

Education

High School Diploma -

Chesapeake High School
Pasadena, MD
05-2008

Some College (No Degree) -

The Community College of Baltimore County
Catonsville, MD

Skills

  • Call center and phone etiquette
  • Conflict resolution
  • Data entry and record management
  • Federal and state compliance
  • Time management and prioritization
  • Problem solving
  • Confidentiality and compliance
  • Written and verbal communication
  • Microsoft Office, Google Suite, and federal systems

Certification

MSDE School Age Child Care Director (90 Clock Hours)

ADA, Medication Administration, COVID-19 Safety, Health & Safety, Emergency Preparedness

Timeline

Account Management Customer Service Representative

United States Government
06.2023 - 05.2025

Program Manager

YMCA Of Central Maryland
03.2022 - 06.2023

Operations Specialist

Essendant
11.2019 - 01.2020

Executive Administrative Assistant

VIA Appliance Repair
02.2018 - 11.2019

Office Administrative Assistant

Anne Arundel County Recreation and Parks
08.2007 - 02.2018

High School Diploma -

Chesapeake High School

Some College (No Degree) -

The Community College of Baltimore County

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