Courtney Nagel
Valparaiso,IN
Summary
Proven leader and effective communicator, adept at critical thinking and problem-solving, honed through roles at Porter County Sheriff's Department. Excelled in high-pressure environments, significantly enhancing facility safety and team efficiency. Skilled in organization and collaboration, consistently delivering results that exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Jail Corporal
Porter County Sheriff's Department
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Jail Officer
Porter County Sheriff's Department
08.2020 - 08.2022
- Provided timely responses during emergencies, ensuring appropriate action was taken according to established procedures.
- Promoted positive relationships between staff and inmates by modeling professional behavior and treating all individuals with respect.
- Completed required training courses regularly to stay current on industry best practices and maintain certifications.
- Enhanced facility safety through regular cell inspections and monitoring of inmate activities.
- Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
Delivery Driver Supervisor
Langel's Pizza
02.2018 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing appropriate solutions.
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Coordinated staff scheduling to ensure optimal coverage during high-demand periods.
Cashier
County Line Apple Orchard
09.2016 - 11.2016
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases and locate items.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Criminal Justice
Indiana University, Northwest
Gary, IN05-2021
High School Diploma -
Wheeler High School
Valparaiso05-2017
Skills
- Teamwork and collaboration
- Organization and time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Problem-solving
- Decision-making
Timeline
Jail Corporal
Porter County Sheriff's Department
08.2022 - Current
Jail Officer
Porter County Sheriff's Department
08.2020 - 08.2022
Delivery Driver Supervisor
Langel's Pizza
02.2018 - 08.2020
Cashier
County Line Apple Orchard
09.2016 - 11.2016
Criminal Justice
Indiana University, Northwest
High School Diploma -
Wheeler High School
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