Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Patten

Mineral,VA

Summary

Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Dominos's Pizza
Mechanicsville, VA
11.2014 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Have worked at multiple locations and in various positions over the years.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules to fit the flow of business.
  • Placed Food and Coke orders on a weekly basis based on sales for the week.

Crew Member

Panera
Lynchburg, VA
03.2021 - 06.2021
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.

Assistant Manager

McDonald's Restaurant
Lynchburg, VA
08.2020 - 06.2021
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Completed thorough closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Crew Member

Panera Bread
Richmond, VA
05.2014 - 07.2014
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.

Team Member

Chick-fil-A
Richmond, VA
01.2011 - 03.2014
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout the shift.
  • Greeted customers upon entering the store with a friendly demeanor.
  • Participated in training sessions for new employees when needed.
  • Open and Closed the store
  • Worked in multiple positions between working up front, in drive-thru and in multiple positions in the kitchen

Education

High School Diploma -

Goochland High School
Goochland, VA
06-2009

Some College (No Degree) - Liberal Arts

J. Sargeant Reynolds Community College
Richmond, VA

Skills

  • Expense Control
  • Schedule Management
  • Quality Management
  • Leadership
  • Inventory Control
  • Employee Scheduling

Certification

  • Serve-Safe Certified

Timeline

Crew Member

Panera
03.2021 - 06.2021

Assistant Manager

McDonald's Restaurant
08.2020 - 06.2021

General Manager

Dominos's Pizza
11.2014 - Current

Crew Member

Panera Bread
05.2014 - 07.2014

Team Member

Chick-fil-A
01.2011 - 03.2014

High School Diploma -

Goochland High School

Some College (No Degree) - Liberal Arts

J. Sargeant Reynolds Community College

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Courtney Patten