Courtney Banks
Columbia,SC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Synchrony Financial
2019.08 - 2024.09
- Handle banking customer service through phone calls and multiple computer systems
- Increasing and decreasing line of credit, replacement cards, application look up, payments, etc
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Update customer information in data base during and after calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Support Associate II
Concentrix
2016.05 - 2019.07
- Serve as first point of contact for the OnStar customers to resolve moments of service inquiries
- Assist sending out Roadside services for members
- Dispatch calls to designated departments and appropriate emergency response units
- Helping to locate specific points of interest TBT (turn-by-turn) and ODD (Onstar destination download) such as locating stores, restaurants and addresses and hotel reservations
- LIEC Handles the over flow of the Emergency calls in the department
- Pull codes from the vehicles by running an On-Demand Diagnostic.
Benefits Verification Specialist
Lash Group
2015.11 - 2016.02
- Completing patient benefit verification's through outbound calls to payers
- Completing all required information for completion of benefit coverage in the database
- Providing quality review of benefit summaries completed by candidate and differentiating change between ICD-9-CM and ICD-10-CM coding classifications
- Knowledge of Medicare Compliance and HIPAA
- Performing fax reviews and is the final reviewer of the patient information documents before the final is submitted to physician’s offices
- Auditing benefits information on the benefit verification within the database and identifying any inconsistencies with the summary of benefits
- Perform outreach to clarify any inconsistencies with the payers.
Education
BA in Business Management -
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Blythewood High School
Blythewood, SC05.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
MedCerts
-Medical Billing and Coding Fundamentals
-Medical Terminology and the Human Body Fundamentals
-Professionalism in Allied Health
Timeline
Customer Service Rep
Synchrony Financial
2019.08 - 2024.09
Customer Support Associate II
Concentrix
2016.05 - 2019.07
Benefits Verification Specialist
Lash Group
2015.11 - 2016.02
BA in Business Management -
Central Piedmont Community College
High School Diploma -
Blythewood High School
MedCerts
-Medical Billing and Coding Fundamentals
-Medical Terminology and the Human Body Fundamentals
-Professionalism in Allied Health
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