Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney R. Todd

2614 Delta Waters Rd. Medford,OR

Summary

Dynamic and versatile professional with a proven track record in skills training, office management, and customer service. Adept to streamlining operations and enhancing team performance in various environments, including administrative roles and entrepreneurship as a cottage bakery owner. Known for strong organizational abilities and a commitment to excellence, bringing a unique blend of interpersonal skills and business acumen to drive success in any role.

Overview

15
15
years of professional experience

Work History

Sugar Artist/Owner

Bake My Day
02.2019 - Current
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Contributed to creative process through original ideas and inspiration.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.

Child Focused Skills Trainer/Owner

Direct Involvement Recreation Teaching
01.2022 - 11.2024
  • Tailored instruction methods based on individual needs assessments, promoting optimal learning experiences for each participant.
  • Conducted pre-and post-assessments to evaluate trainee progress and identify areas for improvement in future sessions.
  • Utilized a variety of teaching methodologies to accommodate diverse learning preferences, resulting in improved skill development among trainees.
  • Implemented hands-on activities during training sessions, allowing participants to practice new skills in a controlled environment.
  • Developed comprehensive training materials, ensuring thorough understanding of subject matter for all attendees.
  • Facilitated open communication between trainer and participants, creating a supportive environment conducive to learning success.
  • Enhanced training effectiveness by customizing lesson plans to cater to diverse learning styles.
  • Maintained detailed records of each participant''s progress throughout the program, enabling targeted follow-up support as needed.

Licensed Nail Technician

Nails by Courtney
05.2011 - 09.2013
  • Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
  • Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
  • Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
  • Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
  • Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
  • Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.

Customer Service Representative

Century Link Communications
09.2010 - 01.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.

Receptionist Administrator

Active Health Chiropractic
02.2010 - 07.2010
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Assisted in organizing company events, contributing to team morale and cohesion.
  • Enhanced front office efficiency by streamlining appointment scheduling processes.

Education

Certificate of Technical Studies - Nail Technology

Phagans School of Cosmetology
Medford, OR
05-2011

High School Diploma -

Eagle Point High School
Eagle Point, OR
06-2007

Skills

  • Teamwork and Collaboration
  • Time Management
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Adaptability and Flexibility
  • Client Relationships
  • Data Entry
  • Computer Proficiency
  • Administrative Support
  • Clerical Support

Timeline

Child Focused Skills Trainer/Owner

Direct Involvement Recreation Teaching
01.2022 - 11.2024

Sugar Artist/Owner

Bake My Day
02.2019 - Current

Licensed Nail Technician

Nails by Courtney
05.2011 - 09.2013

Customer Service Representative

Century Link Communications
09.2010 - 01.2011

Receptionist Administrator

Active Health Chiropractic
02.2010 - 07.2010

Certificate of Technical Studies - Nail Technology

Phagans School of Cosmetology

High School Diploma -

Eagle Point High School

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Courtney R. Todd