Tableau, Excel, Office Suite, SalesForce, DialPad, CRM Systems
Courtney Clapp
Administration And Management Professional
Liberty,NC
Summary
Dynamic administrative professional and leader with eight+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Office Administrator
Cogent Analytics
Greensboro, NC
07.2018 - Current
- Supported C-Suite Officers with proactive correspondence management, document coordination and customer relations.
- Trained new employees on administrative procedures, company policies and performance standards.
- Interacted with customers by phone, email or in-person to provide information.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Researched and resolved issues regarding integrity of data flow into databases.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Developed and enforced audit policies and administrative and technical functions.
Sr. Inside Sales Management
Cogent Analytics
Greensboro, NC
07.2018 - 03.2021
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
Marketing Manager
US Home Exteriors
Burlington, NC
06.2014 - 07.2018
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Maintained complete database of files, contacts and project materials.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
- Briefed senior executives on monthly projections, product launches and other marketing plans.
Personal Banker
Wells Fargo
Liberty, NC
02.2012 - 12.2013
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maximized revenue through improved sales techniques and branch productivity.
- Achieved consistent recognition as top sales performer.
Education
Bachelor of Arts - Psychology
Liberty University
Lynchburg, VA 08.2016 - 05.2020
Skills
Strategic planning
undefinedSoftware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Office Administrator
Cogent Analytics
07.2018 - Current
Sr. Inside Sales Management
Cogent Analytics
07.2018 - 03.2021
Bachelor of Arts - Psychology
Liberty University
08.2016 - 05.2020
Marketing Manager
US Home Exteriors
06.2014 - 07.2018
Personal Banker
Wells Fargo
02.2012 - 12.2013
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