Summary
Overview
Work History
Education
Skills
Awards
Certificates
Languages
Timeline
Generic

Courtney Smith

Summary

Resourceful and adaptable professional with a diverse background spanning education,healthcare, transportation, and community engagement. Proven ability to thrive in dynamic environments, quickly master new skills, and provide exceptional service across a wide range of roles. Skilled in patient care, logistics, program coordination, and cross-cultural communication. Known for professionalism, empathy, and an unwavering commitment to delivering quality outcomes. Adept at working independently or as part of a team, with a passion for helping others and making meaningful contributions in every role.

Overview

12
12
years of professional experience

Work History

Community Coach / Local Area Representative

Go Aupair
07.2024 - Current
  • Providing information and supporting families during the matching process
  • Explaining regulations, policies, and rules to Host Families & Au Pairs
  • Conducting in-home family interviews/site visits to confirm families understand the program regulations and can host an Au Pair in their home
  • Conducting in-home orientations upon arrival of a new Au Pair
  • Conducting monthly phone and in person communications with families and Au Pairs
  • Organizing frequent in-person "cultural events" in local area for Au Pairs
  • Working with headquarters staff as a team to support families and Au Pairs
  • Developing personal relationships with families and Au Pairs and maintaining high quality level of communication
  • Executing marketing initiatives coordinated with headquarters
  • Assisting during crisis and conflict situations quickly and professionally
  • Supporting families and Au Pairs with conflict resolution and issue management

Non-Emergency Medical Transportation Driver

Washington Vascular Specialists
01.2024 - Current
  • Achieved daily preparation for vehicle inspections prior to travel.
  • Communicated with patients and healthcare workers in both English and American Sign Language.
  • Provide safe, timely, and courteous transportation for patients to and from medical appointments, treatments, and procedures across multiple locations.
  • Maintain detailed trip logs, mileage reports, and patient records in compliance with HIPAA and company policy.
  • Assist patients with mobility needs, including wheelchair support and entry/exit from vehicles.

Brand Manager - Ecommerce and Digital Marketing

Soul n' Tell
01.2021 - Current
  • Conducted market research studies to understand customer needs and preferences related to brands within the ecommerce space.
  • Developed and implemented brand strategies to increase visibility, engagement, and customer loyalty.
  • Conducted market research to understand customer needs and preferences.
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Organized events to promote company products or services in the marketplace.

Assistant Teacher

Lowell School
08.2021 - 10.2021
  • Collaborated with other staff members to ensure student success.
  • Prepared reports on student performance for administrators.
  • Facilitated communication between families and school personnel about issues relating to students' academic progress.
  • Communicated regularly with parents, teachers and administrators regarding student progress and needs.
  • Supported and documented student growth and progress to achieve academic, social and emotional goals.
  • Implemented lesson plans for students with varying learning styles.

Counselor

Lowell School
06.2018 - 02.2019
  • Provide support to students with an increased level of complexity
  • Handle emergencies and complaints with urgency and care
  • Ability to respond briefly, clearly and effectively to emails.
  • Monitored performance metrics to identify areas of improvement in operational efficiency.
  • Collaborated with senior management on strategic planning initiatives.
  • Managed budgets for operations departments and ensured cost-effectiveness.
  • Created reports that tracked key performance indicators related to operations objectives.
  • Conducted regular meetings with department heads to review progress towards operational goals.

Receptionist

Kids First Swim School
11.2017 - 06.2018
  • Developed strategies to improve the quality of services based on analysis of customer feedback data.
  • Assists with billing, making payments, complaints and new customers
  • Manages multiple systems, programs and screens simultaneously.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated daily log book with information about visitors entering the premises.
  • Researched customer accounts for billing discrepancies and provided accurate solutions.

Customer Service Representative

URBN
01.2014 - 10.2017
  • Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
  • Maintains visual and operational standards while keeping the focus on the customer.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Analyzed market trends and competitive landscape to identify opportunities for growth.
  • Attended industry events to build relationships with key contacts in the field.
  • Researched industry news and developments to gain insights into customer preferences.
  • Developed and implemented strategies to meet sales quotas.
  • Provided personalized service to build relationships with customers.

Education

Teaching English As a Second Language -

Liberty University
Lynchburg, VA
12.2018

HS Diploma -

Richard Montgomery
Rockville, MD
06.2014

Skills

  • Student Engagement
  • Schedule Management
  • Brand Strategy
  • Partnership Building
  • Multitasking and Prioritization
  • Clerical Support
  • Intentional Customer Service
  • Relationship Building and Management
  • Emergency intervention
  • Client interviewing

Awards

Higher Ground Leadership Camp Graduate

Certificates

  • CDA Certification
  • Digital Marketing & E-commerce Certificate

Languages

ASL
Professional Working

Timeline

Community Coach / Local Area Representative

Go Aupair
07.2024 - Current

Non-Emergency Medical Transportation Driver

Washington Vascular Specialists
01.2024 - Current

Assistant Teacher

Lowell School
08.2021 - 10.2021

Brand Manager - Ecommerce and Digital Marketing

Soul n' Tell
01.2021 - Current

Counselor

Lowell School
06.2018 - 02.2019

Receptionist

Kids First Swim School
11.2017 - 06.2018

Customer Service Representative

URBN
01.2014 - 10.2017

HS Diploma -

Richard Montgomery

Teaching English As a Second Language -

Liberty University

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