Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Terry

Baltimore,MD

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Business Office Specialist/Scheduler

Medstar Radiology Network
Bel Air, MD
11.2022 - Current
  • Answer inbound calls to schedule patients for various radiology exams(MRI,CT,US,XRAY,MAMMOGRAM)
  • Schedule patients from outbound scheduling queues for nine MRN locations
  • Input and provide documentation accurately and concisely
  • Knowledge of medical and radiology terminology
  • Use of computer applications, including information and billing systems, keyboard input, digital archiving, and retrieving of data
  • Knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

Scheduler/Contact Agent

Lifebridge Health
Baltimore, MD
07.2022 - Current
  • Operate telephone switchboard and routes calls to the proper area in the hospital
  • Contact necessary persons involved in a code, Rapid Response, C-Port, or Stroke
  • Provides general information to the public
  • Place long distance calls for the hospital and assists patients with long distance requests
  • Monitor all emergency alarm systems for the hospital
  • Report all telephone malfunctions
  • Maintain paging services for organizations associated with the hospital
  • Record daily
  • Provides and maintains all the pagers used by hospital staff.

Customer Service Advocate

Carefirst Blue Cross Blue Shield
Baltimore, MD
09.2021 - 05.2022
  • Provided first-level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures
  • Use knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable
  • Appropriately documents all client interactions according to established departmental procedures
  • Delivered accurate information to customers in accordance with performance goals and objectives
  • Maintain customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes
  • Participated in ongoing education related to new services, industry topics, and skills.

Postal Service Clerk

United States Postal Service
Baltimore, MD
06.2019 - 09.2021
  • Processed incoming and outgoing mail
  • Setting up machines with proper program
  • Operating optical character readers such as scanning equipment, addressographs and mimeographs
  • Expediting mail to proper destination as well as getting equipment for each machine
  • Weigh letters and parcels, compute mailing cost based on type, weight and destination
  • Affix correct postage
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

Client Services Representative

Amerifinancial Solutions
Baltimore, MD
03.2018 - 06.2019
  • Track accounts utilizing insurance information and updates the client's site
  • Efficiently run monthly reports
  • Thoroughly research EOB's and Proof of Payment.

Benefits Verification Specialist

Amerisource Bergen, Kelly Services
Baltimore, MD
10.2017 - 03.2018
  • Maintained and updated insurance information for all patient files
  • Coordinated patient data collation with various external referral sources
  • Contacted physician offices for procedure and medication authorizations as needed
  • Investigated and resolved queries and complaints pertaining to urgent orders
  • Performed related duties and special projects as assigned.

Education

College Preparatory -

Western High School
06-2011

Skills

  • Proficient in Microsoft Word, Excel, and Outlook
  • Ability to work with many populations
  • Excellent time management skills
  • Ability to work in fast-paced environment
  • Insurance Verification
  • Scheduling Appointments
  • Database Administration
  • Customer Satisfaction
  • Business Administration
  • Document Preparation
  • Document Management

Timeline

Business Office Specialist/Scheduler

Medstar Radiology Network
11.2022 - Current

Scheduler/Contact Agent

Lifebridge Health
07.2022 - Current

Customer Service Advocate

Carefirst Blue Cross Blue Shield
09.2021 - 05.2022

Postal Service Clerk

United States Postal Service
06.2019 - 09.2021

Client Services Representative

Amerifinancial Solutions
03.2018 - 06.2019

Benefits Verification Specialist

Amerisource Bergen, Kelly Services
10.2017 - 03.2018

College Preparatory -

Western High School

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Courtney Terry