COURTNEY TOUPS WARNER
Shelby,NC
Summary
Dedicated administrative professional with a strong commitment to office efficiency and client satisfaction. Proven expertise in managing scheduling operations, optimizing appointment workflows, and coordinating patient care. Highly organized and self-motivated, with excellent communication skills and a long-term goal of making a meaningful impact in mental health counseling. Passionate about helping individuals navigate their challenges and achieve their wellness goals.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Med Emporium
05.2023 - Current
- Serve as the primary point of contact for patient scheduling, ensuring seamless appointment management and effective communication between patients and healthcare providers.
- Utilize scheduling software to efficiently manage appointments across multiple healthcare practitioners, optimizing workflows and minimizing patient wait times.
- Collaborate with clinical staff to coordinate patient care and confirm appointment details, enhancing overall patient satisfaction.
- Handle incoming patient inquiries with empathy and professionalism, providing information regarding services, insurance, and billing processes.
- Develop and maintain comprehensive patient records, ensuring accuracy and compliance with healthcare regulations.
- Implement strategies to reduce appointment cancellations and no-shows, resulting in improved clinic efficiency and patient engagement.
- Assist in the training of new staff on scheduling procedures and patient management systems.
Scheduling Representative
Center For Emotional Health
07.2022 - 05.2023
- Manage incoming calls, directing patients to the appropriate departments and providing timely assistance.
- Schedule appointments efficiently while addressing patient inquiries with professionalism and empathy.
- Create and maintain patient charts with accurate and up-to-date information.
- Navigate complex schedules across 30+ provider locations to optimize appointment availability.
- Contact patients through online submissions and manage follow-up calls for those on the therapy waitlist.
- Employ calming techniques to support patients experiencing distress, fostering a reassuring environment.
VETERINARY RECEPTIONIST
PROVENANCE VETERINARY HOSPITAL
01.2022 - 05.2022
- Welcomed clients with a friendly demeanor, efficiently checking in pets and recording their weights.
- Assisted veterinarians with various tasks to support patient care and clinic operations.
- Accurately filled prescriptions for clients in a timely manner, ensuring all details were correct.
- Managed inventory by restocking front-end products as needed to maintain availability.
- Verified medication accuracy and invoices by regularly consulting with veterinarians.
- Provided care for animals when necessary, ensuring their comfort and safety.
- Processed client checkouts, ensuring accurate billing and that all client needs were met.
- Performed opening and closing duties, including cleaning, cash drawer management, daily deposits, and end-of-day reporting.
- Educated clients on payment structures, veterinary practices, and animal care standards.
- Managed medical records and charts for pets and farm animals, maintaining confidentiality and organization.
- Kept the reception area clean and organized to create a welcoming environment for clients and their pets.
- Coordinated office schedules by setting appointments and communicating with clients about upcoming visits.
- Handled all face-to-face interactions and telephone inquiries, providing exceptional customer service in a busy veterinary practice.
ANIMAL CARE ASSISTANT
UNIVERSITY VETERINARY HOSPITAL
12.2020 - 03.2021
- Adhered to safety protocols when handling animals, ensuring their well-being and security.
- Provided daily care for boarding dogs, including walking, feeding, and administering medication as needed.
- Assisted with front desk and management tasks, contributing to smooth facility operations.
- Documented daily activities and care routines for each animal, maintaining accurate records.
- Facilitated the safe return of animals to their owners during pick-up and drop-off times.
- Conducted regular cleaning of kennels and living spaces to maintain a hygienic environment.
- Played a key role in disease prevention and control, coordinating treatment for sick or injured animals.
SALES ASSOCIATE
TJ MAXX
08.2020 - 12.2020
- Maintained a well-stocked sales floor throughout the day, ensuring product availability for customers.
- Greeted customers warmly and enthusiastically, fostering a positive shopping experience.
- Assisted management with essential tasks to support daily operations and enhance business efficiency.
- Ensured accurate packaging of customer purchases, providing a pleasant checkout experience.
- Utilized the POS system to efficiently process transactions, calculate prices, and scan items.
- Contributed to store recovery efforts, maintaining a clean and organized sales environment during shifts.
- Implemented loss prevention strategies to reduce shrinkage and effectively manage inventory.
- Offered prompt assistance to customers, addressing diverse needs and inquiries.
- Enhanced customer satisfaction through enrollment in loyalty programs and personalized product recommendations based on budget and preferences.
OFFICE ASSISTANT
VOLUNTEERS OF AMERICA
09.2019 - 12.2019
- Welcomed clients and certified nursing assistants with professionalism and a friendly demeanor.
- Managed onboarding processes for new certified nursing assistants, conducting thorough background checks and verifying credentials.
- Distributed allowance checks and medications to clients, ensuring accuracy and compliance with protocols.
- Calculated and processed client reimbursement invoices, as well as supervisor invoices using Sage software.
- Inputted and maintained employee information in the Volunteers of America database, ensuring data accuracy and confidentiality.
- Answered incoming calls, took messages, and directed inquiries to the appropriate personnel.
- Operated office equipment, including photocopiers, scanners, and fax machines, to support daily operations.
- Proofread documents and organized records, reports, and files for easy access and retrieval.
- Managed inventory of office supplies, ensuring timely restocking to maintain staff productivity.
FRONT DESK RECEPTIONIST
CAMP BOW WOW
09.2018 - 09.2019
- Ensured the safety and well-being of dogs in medium and large yards, providing attentive care and supervision.
- Created and maintained detailed profiles for dogs and their owners, organizing essential information for efficient service.
- Greeted customers during drop-off and pick-up, delivering exceptional service and fostering positive relationships.
- Managed daily paperwork and answered phone inquiries, ensuring smooth operations and effective communication.
- Processed payments and handled financial transactions to support business success.
- Scheduled appointments and events, coordinating with pet parents to meet their needs.
- Maintained a clean and organized lobby and reception area, enhancing the customer experience.
- Managed cash and checks, ensuring accurate financial records.
LEAD VALET ATTENDANT
HORSESHOE CASINO
03.2019 - 06.2019
- Supervised valet staff to ensure efficient and effective service, maintaining high operational standards.
- Provided exceptional customer service by greeting guests upon arrival and departure, creating a welcoming atmosphere.
- Efficiently received and retrieved vehicles, optimizing turnaround times and enhancing guest satisfaction.
- Conducted daily briefings to update valet leads on operational status and challenges, promoting teamwork and efficiency.
- Communicated hotel services and local amenities to guests, enhancing their overall experience.
- Addressed customer concerns and minor complaints directly, ensuring quick resolutions and positive outcomes.
- Managed valet counter operations, including answering phones and maintaining a clean, organized workspace.
- Monitored the safety of valet drop-off and parking areas, promptly identifying and reporting any security issues.
ASSISTANT MANAGER
PLANET FITNESS
05.2015 - 05.2018
- Upheld company policies and standards to create a professional and welcoming environment, maximizing customer satisfaction and retention.
- Increased monthly revenue through effective membership sales strategies and promotional initiatives.
- Supervised and coached a high-performing team of sales associates, ensuring all duties were performed to company standards.
- Addressed and resolved customer complaints and concerns, enhancing overall member experience and loyalty.
- Managed inventory and supply orders to maintain operational efficiency.
- Conducted daily financial transactions, including deposits and balance sheets, utilizing Excel for accurate money management.
- Analyzed productivity reports to optimize team performance and identify areas for improvement.
- Coordinated scheduling and work handoffs with management, ensuring seamless operations and team collaboration.
Education
Master of Science - Counseling
Lenoir-Rhyne University
Hickory, NC12-2026
Bachelor of Science - PSYCHOLOGY
Louisiana State University At Shreveport
Shreveport, LA05.2022
Associate of Applied Science - CRIMINAL JUSTICE
Bossier Parish Community College
Bossier City, LA12.2018
High School diploma -
CADDO MAGNET HIGH SCHOOL
05.2014
Skills
- Team Collaboration
- Effective Communication
- Positive Attitude
- Fast Learner
- Reliability Under Pressure
- Appointment Scheduling and Coordination
- Time Management
- Problem-Solving
- Data Entry Proficiency
Timeline
Scheduling Coordinator
Med Emporium
05.2023 - Current
Scheduling Representative
Center For Emotional Health
07.2022 - 05.2023
VETERINARY RECEPTIONIST
PROVENANCE VETERINARY HOSPITAL
01.2022 - 05.2022
ANIMAL CARE ASSISTANT
UNIVERSITY VETERINARY HOSPITAL
12.2020 - 03.2021
SALES ASSOCIATE
TJ MAXX
08.2020 - 12.2020
OFFICE ASSISTANT
VOLUNTEERS OF AMERICA
09.2019 - 12.2019
LEAD VALET ATTENDANT
HORSESHOE CASINO
03.2019 - 06.2019
FRONT DESK RECEPTIONIST
CAMP BOW WOW
09.2018 - 09.2019
ASSISTANT MANAGER
PLANET FITNESS
05.2015 - 05.2018
Associate of Applied Science - CRIMINAL JUSTICE
Bossier Parish Community College
High School diploma -
CADDO MAGNET HIGH SCHOOL
Master of Science - Counseling
Lenoir-Rhyne University
Bachelor of Science - PSYCHOLOGY
Louisiana State University At Shreveport
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