Courtni Thompson
Inwood,WV
Summary
Dynamic professional with a strong background in food preparation and customer service. Recognized for optimizing workflows and training new team members, contributing to improved order accuracy and efficiency in fast-paced environments.
Results-driven culinary specialist with experience in enhancing operational efficiency through effective meal planning and inventory management. Known for providing exceptional customer service and maintaining high standards of food safety and cleanliness.
Overview
3
3
years of professional experience
Work History
92G Culinary Specialist
United Staes Army
Glen Jean, WV
03.2023 - Current
- Supervised food preparation and service for large groups, ensuring quality and adherence to safety standards.
- Developed efficient meal planning strategies, increasing operational efficiency within kitchen environments.
- Collaborated with cross-functional teams to coordinate large-scale events, enhancing overall dining experiences for personnel.
- Conducted regular quality assurance checks on food items, maintaining high standards of excellence in culinary services.
- Demonstrated versatility in culinary skills by preparing a wide variety of dishes from different cuisines as per specific requirements or theme-based occasions.
- Collaborated with fellow culinary specialists to create diverse menus, catering to various dietary needs and preferences.
- Supervised food production, maintaining a consistent quality standard across all dishes.
- Managed kitchen inventory, reducing waste through effective planning and organization of ingredients.
- Consistently followed standardized recipes while also making necessary adjustments based on availability of ingredients or desired taste profiles.
- Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
- Assisted in the training of new culinary specialists, sharing expertise in cooking techniques and best practices.
- Provided excellent customer service to military personnel, addressing any concerns or special requests promptly and professionally.
- Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
- Ensured food safety and sanitation standards were met by adhering to strict guidelines during meal preparation.
Fast Food Worker
McDonald's Restaurant
Glenville, WV
11.2023 - Current
- Prepared and assembled food items according to standardized recipes and guidelines.
- Operated kitchen equipment safely, ensuring compliance with health regulations.
- Provided exceptional customer service in a fast-paced environment, addressing inquiries promptly.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Assisted in training new employees on food preparation and customer service standards.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Processed orders on POS system and accepted cash and charge payments.
- Increased voice to 70 or above each month as well as getting more good customer reviews
Education
Some College (No Degree) - General Studies
Glenville State University
Glenville05-2024
Skills
- Customer service
- Positive attitude, enthusiasm, patience, and empathy
- Cleaning/sanitation and safe food handling
- Fast and efficient service worker
- Money handling proficiency
- Organized multi-tasker
- Listening and comprehension
- Reliable and punctual
- Late-night shift availability
- Stress tolerance and resilience
- Personal hygiene maintenance
- Upselling and cross selling
- Meal preparation, recipe development, and special diet accommodation
- Food presentation
- Garnishing techniques
- Nutritional advice
Timeline
Fast Food Worker
McDonald's Restaurant
11.2023 - Current
92G Culinary Specialist
United Staes Army
03.2023 - Current
Some College (No Degree) - General Studies
Glenville State University