Courtni Wallace
Charlotte,NC
Summary
Hardworking and passionate job seeker with strong problem solving skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Self Employed
Pretti Uniquee Hustle
08.2020 - Current
- Determined objectives, set priorities and established and met target dates.
- Participated in continuing education and professional development to enhance expertise and skills.
- Delivered expert consultation and referrals for appropriate and effective treatment plans.
- Implemented individualized care plans to improve customer outcomes.
Warehouse Associate
CTDI - Communications Test Design
12.2021 - 03.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Operations Specialist
GAT Airlines
08.2021 - 12.2021
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using [Program].
- Managed internal operational standards and productivity targets.
Customer Service Representative Agent
Sitel
02.2020 - 08.2021
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Warehouse Associate /Driver
Amazon
11.2018 - 01.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
Associate of Science - Psychology
Central Piedmont Community College
Charlotte, NCBachelor of Science - Political Science
Winston Salem State University
Winston Salem, NC Skills
- Problem Solver
- Active Listening
- Report Preparation
- Microsoft Word
- Microsoft PowerPoint
- Business Development Understanding
- Customer Relations
- Vehicle Inspection
- Driving and Transportation
- Time Management
Timeline
Warehouse Associate
CTDI - Communications Test Design
12.2021 - 03.2022
Operations Specialist
GAT Airlines
08.2021 - 12.2021
Self Employed
Pretti Uniquee Hustle
08.2020 - Current
Customer Service Representative Agent
Sitel
02.2020 - 08.2021
Warehouse Associate /Driver
Amazon
11.2018 - 01.2020
Associate of Science - Psychology
Central Piedmont Community College
Bachelor of Science - Political Science
Winston Salem State University
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