Courtnie Bonham
Kempner
Summary
Dynamic professional with extensive experience at Starbucks, excelling in employee training and customer service. Proven ability to enhance team performance through effective coaching and positive reinforcement. Skilled in cash handling and inventory control, consistently fostering a welcoming atmosphere that drives customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2022 - Current
- Assisted in training new baristas on equipment operation and beverage preparation techniques.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Supported the development of customer service skills among new staff members.
- Observed and provided feedback on trainee performance to enhance skill acquisition.
- Engaged with customers to promote a welcoming atmosphere and gather feedback on services provided.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Beauty Advisor
Ulta
08.2021 - 06.2022
- Provided personalized beauty consultations to enhance customer experience and satisfaction.
- Assisted in product selection based on individual skin types and preferences.
- Maintained knowledge of current beauty trends and product launches to inform customers.
- Conducted makeup application demonstrations to showcase product effectiveness and techniques.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
Barista Trainer
Starbucks
09.2017 - 08.2021
- Assisted in training new baristas on equipment operation and beverage preparation techniques.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Supported the development of customer service skills among new staff members.
- Observed and provided feedback on trainee performance to enhance skill acquisition.
- Engaged with customers to promote a welcoming atmosphere and gather feedback on services provided.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
East View High School
Georgetown, Tx05.2020
Skills
- Cash handling
- Employee training
- Staff management
- Inventory control and record keeping
- Positive attitude
- Time management
- Organizing and categorizing
- Data entry
- Customer service
- Verbal communication
Timeline
Shift Supervisor
Starbucks
06.2022 - Current
Beauty Advisor
Ulta
08.2021 - 06.2022
Barista Trainer
Starbucks
09.2017 - 08.2021
East View High School