Courtnie McCarthy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service, administrative/clerical work and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Account Manager/Client Service Rep.
Intergraded Merchandising Solutions
01.2023 - Current
- Completed daily work tasks via Salesforce
- Inputting data in systems such as Mercury (IBI/Client Solutions), Microsoft, and Excel
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Office Manager (Temporary)
Kingswood Capitol Partners
12.2021 - 05.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Administrative Assistant
IST Management Services
11.2020 - 12.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
NAVAL SEAMEN (e3)
United States Navy, Boatswain's Mate
02.2018 - 04.2020
- CYBER SECURITY KNOWLDEGE AND TRAINING
- SUPERVISED DECK CREW; RESPONSIBLE FOR SHIP'S COMPONETS AND PROVIDING SAFETY
- ORGANIZED PERSONAL RECORDS
- TRAINED IN A NAVAL MEDICAL CENTER
Education
Psychology (BS) -
University of West Georgia
12.2018
Skills
- Client Relationship Management
- Market forecasting
- Report Writing
- Brand Management
- Account Management
- Customer Service
- Cyber Security
Timeline
Account Manager/Client Service Rep.
Intergraded Merchandising Solutions
01.2023 - Current
Office Manager (Temporary)
Kingswood Capitol Partners
12.2021 - 05.2022
Administrative Assistant
IST Management Services
11.2020 - 12.2021
NAVAL SEAMEN (e3)
United States Navy, Boatswain's Mate
02.2018 - 04.2020
Psychology (BS) -
University of West Georgia
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