Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Courtnie Risser

Denver,CO

Summary

High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Experienced Store Manager with over 6 years of experience in Management. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

6
6
years of professional experience

Work History

Store Manager

Pacific Sunwear
10.2019 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Store Manager

Pacific Sunwear
07.2018 - 10.2019
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Manager

Pacific Sunwear
03.2018 - 08.2018
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Assistant Manager

09.2016 - 03.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

High School Diploma -

Bismarck State College, Bismarck, ND

Skills

  • Payroll Management
  • Supply Ordering
  • Inventory Management
  • Shift Scheduling
  • Store Merchandising
  • Sales Strategies
  • Employee Training
  • Business Leadership
  • Project Management
  • Management Team-Building
  • Sales Tracking

Accomplishments

  • Recruited 4 successful new managers within one year.
  • Increased sales by 25% by coaching department managers on new merchandising standards.
  • Exceeded monthly store sales goals 8 months in a row.
  • Supervised team of 28 staff members.

Timeline

Store Manager - Pacific Sunwear
10.2019 - Current
Store Manager - Pacific Sunwear
07.2018 - 10.2019
Store Manager - Pacific Sunwear
03.2018 - 08.2018
Assistant Manager -
09.2016 - 03.2018
Bismarck State College - High School Diploma,

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Courtnie Risser