Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Courtnie Wilson

Tigard

Summary

Professional customer service worker with extensive experience in delivering high-quality service. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Private Babysitter

Stephanie Pfiefer
08.2024 - Current
  • Ensured child safety by closely monitoring indoor and outdoor play environments.
  • Developed strong relationships with both parents and children, fostering trust and open communication.
  • Maintained a clean, organized, and safe home environment for children under care.
  • Collaborated with parents to ensure consistency in childcare approach between home and babysitter settings.

Shipt Shopper

Shipt
03.2024 - Current
  • Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
  • Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
  • Collaborated with fellow Shipt Shoppers to share best practices, ultimately improving overall performance.
  • Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.

Car Rental Manager

Turo
05.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined rental processes for increased efficiency and smoother operations.
  • Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
  • Efficiently cleaned and sanitized each car for new renter.


Server

IHOP
03.2017 - 11.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Best Little Roadhouse
12.2018 - 08.2019
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Bachelor of Science - Teaching

Western Oregon University
Monmouth, OR
06-2020

Associate of Science - Teaching

Chemeketa Community College
Salem, OR
06-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Professional appearance
  • Customer service
  • Team collaboration
  • Guest engagement
  • Reliability and punctuality

Languages

English

Timeline

Private Babysitter

Stephanie Pfiefer
08.2024 - Current

Shipt Shopper

Shipt
03.2024 - Current

Car Rental Manager

Turo
05.2023 - Current

Server

Best Little Roadhouse
12.2018 - 08.2019

Server

IHOP
03.2017 - 11.2020

Bachelor of Science - Teaching

Western Oregon University

Associate of Science - Teaching

Chemeketa Community College

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Courtnie Wilson