Courtnie Winkle
Cypress
Summary
Workforce Management Planner with 6+ years of experience in a fast paced environment. Has honed skills in data entry, time management, and effective communication. Maintains accuracy while entering large volumes of data into databases. Collaborative team player with excellent communication skills and quick learning capability to support data-driven decision-making in future roles.
Overview
10
10
years of professional experience
Work History
Workforce Management Planner
Enterprise Mobility
03.2023 - Current
- Collect results from the previous day's performance and enter into Excel spreadsheets.
- Export reports to necessary parties.
- Compile, process, and log email requests for 400 employees.
- Analyze workforce data to optimize staffing and improve service delivery.
- Collaborate with various departments to ensure workforce strategies are effective.
Assistant Branch Manager
Enterprise Mobility
03.2019 - 03.2023
- Trained staff, managed daily operations, and implemented strategies to boost sales performance.
- Performed regular assessments of branch performance metrics to make informed decision-making.
- Provided outstanding service to customers and accounts with a 90% Service Quality Index Score
- Monitored callbacks and collection of invoices.
Quality Assurance Analyst
International Flavors and Fragrances
01.2015 - 11.2016
- Entered product test results into database and interpreted results.
- Analyzed and developed reports from data for internal and customer review.
- Identified and reported deviations from quality standards or safety procedures.
- Conducted quality audits and documented inspection findings and corrective actions taken.
Education
Bachelor of Science - Food Science And Technology
Texas A&M University
College Station, TX05-2014
Skills
- Data Analysis
- Microsoft Excel
- Customer Satisfaction
- Team Collaboration
- Workforce Management
Timeline
Workforce Management Planner
Enterprise Mobility
03.2023 - Current
Assistant Branch Manager
Enterprise Mobility
03.2019 - 03.2023
Quality Assurance Analyst
International Flavors and Fragrances
01.2015 - 11.2016
Bachelor of Science - Food Science And Technology
Texas A&M University
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