Courtny Gallagher

Enter bi-weekly payroll for 100+ employees

• Keep up with health benefits for current employees as well as add new employees to the system
• Enter new employees to Civil Service of NJ as well as update current employees
• Check NJ Pension on a daily basis for updates on certifications, and well as enter new employees in
• Maintain and update Borough Website for agendas, minutes, and calendar of upcoming events.
• Coordinator for the HUD program for all residents of Hopatcong
• Verified timekeeping records and handled any discrepancies with employees.
• Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
• Coordinated with third-party vendors such as retirement plan administrators to ensure seamless integration of their services into the company's payroll system.
• Assisted with Accounts Payable as well as Accounts Receivable.

• Review and prepare daily bank deposits
• Complete and finalize new and used car inventory paperwork
• Payoff trade in vehicles to proper financial institution
• Answer phones
• File paperwork
• Ensure correct paperwork is sent to us from financial institutions

• Accurately complete bank working papers to ensure customer loan gets paid in full to dealership
• Accurately complete and finalize new and used car inventory paperwork
• Complete extensive motor vehicle paperwork to ensure correct information is in data base and ensure proper paperwork is received by the customer
• Prepare checks and proper paperwork for banks to satisfy customer’s lien
• Review vendor invoices for accuracy and process for payment
• Initiate invoicing and follow up for timely payment
• Review weekly wages for employees and ensure proper compensation is disbursed
• Worked with customers to develop repayment for delinquent accounts
• Summarized receivables on a weekly and monthly basis to owner
• Answering phones

• Respond promptly to customer inquiries through multiple mediums; in person, via telephone, letter and e-mail in a professional and efficient manner
• Process customer orders, warranty forms, applications and requests for information
• Quickly and effectively solve customer challenges
• Promote the company’s products and services to customers
• Maintain quality control/customer satisfaction throughout, consistently seeking new ways to improve customer service.

• Responsible for tracking all money received and prepare daily deposit
• Accurately complete bank working papers to ensure customer loan gets paid in full to dealership
• Accurately complete and finalize new and used car inventory paperwork
• Complete extensive motor vehicle paperwork to ensure correct information is in data base and ensure proper paperwork is received by the customer
• Prepare checks and proper paperwork for banks to satisfy customer’s lien
• Review vendor invoices for accuracy and process for payment
• Initiate invoicing and follow up for timely payment
• Review weekly wages for employees and ensure proper compensation is disbursed.

• Excelled in role requiring the ability to handle a variety of customer service and administrative tasks in a high-volume environment
• Led effort to clean-up and organize corporate record retention, restoring organization to personnel, financial and operational records
• Completion of this task resulted in accelerated input, processing and retrieval times
• Calmed upset/angry customers; researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
• Demonstrated proficiencies in telephone and front desk reception
• Frequently recognized by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team player attitude.

• Maintain high standards of customer service during high-volume, fast paced operations
• Cross-trained and coordinated scheduling with team members to ensure seamless service
• Assisted management with inventory control and stock ordering
• Followed procedures for safe food preparation, assembly and presentation
• Resolved complaints promptly and professionally
• Mastered point of service computer system for automated order taking.