Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Courtrell Hughes

Coral Springs,FL

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction within the work place. Excels in staff training and development, employing creative problem-solving to boost efficiency. Demonstrated ability in customer service management, leading to significant improvements in guest experiences. Skilled in motivational leadership, fostering a collaborative and results-driven work environment.

Overview

2023
2023
years of professional experience

Work History

Shift Leader

Wingstop Restaurant
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Shift Manager

Five Guys
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.

Shift Manager

Wingstop Restaurant
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Cultivated professional working relationships with peers and supervisors.

Server

Red Lobster
08.2020 - 11.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Server

Outback Steakhouse
12.2018 - 09.2020
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Benihana
06.2017 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Diploma - Reading, Science, And Math

Coral Springs High School
Coral Springs, FL
05.2020

Skills

  • Customer service focus
  • Creative Problem-Solving
  • Customer Service Management
  • Team Collaboration and Leadership
  • Staff Training and Development
  • Motivational Leadership

Languages

English
Native or Bilingual
Patwa
Native or Bilingual

Timeline

Server

Red Lobster
08.2020 - 11.2022

Server

Outback Steakhouse
12.2018 - 09.2020

Server

Benihana
06.2017 - 11.2018

Shift Leader

Wingstop Restaurant

Shift Manager

Five Guys

Shift Manager

Wingstop Restaurant

Diploma - Reading, Science, And Math

Coral Springs High School

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Courtrell Hughes