Overview
Work History
Education
Skills
Mobility - Okay To Relocate
Personal Information
Assessments
Timeline
Generic

Coury Badnell

Orlando

Overview

16
16
years of professional experience

Work History

Inbound Sales Representative

Hilton Grand Vacations
02.2023 - Current
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.
  • Exceeded productivity targets and sales goals every week.

Customer support and reservations Supervisor

JetBlue
03.2022 - 02.2023
  • As a Customer Support Supervisor we develop and maintain a strategic relationship with JetBlue Crewmembers and internal departments, and Customers
  • The Supervisor serves Crewmembers through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment
  • Additionally, the Supervisor is responsible for providing operational support to both frontline Crewmembers as well as Customers with mitigating/resolving escalated concerns and completing procedural transactions
  • We also book, change and cancel reservations

Store Manger Dual Store

Verizon Wireless
03.2017 - 05.2022
  • Consistently meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, enhanced services and customer experience
  • Demonstrate equipment functions and network capability
  • Perform rate package evaluations and propose solutions that best benefit the company and the customer
  • Proactively coach peers on best practices and encourage competition within our store and district
  • Customer Retention: Maintain and grow existing customer base and manage churn
  • Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities
  • Ensure customer satisfaction and resolve all customer issues and concerns
  • Consistently finish above 90% in RIS
  • Fluent in receiving inventory and cash management and SMB/B2B
  • Scheduling, Coaching peers
  • #1 in sales every month from 2017-2019
  • Top 1% in District and Top 5% in the company in sales 2x winner circle recipient
  • Rose bowl winner 2018 (District contest for scorecard)
  • SMB Champ 2017-2019
  • TMP champ 2018
  • Phone Growth Champ 2017-2019
  • NPS champ 2017-2019

General Manager

Penn Station East Coast Subs
10.2016 - 03.2017
  • Ordering and conducting inventory of food supplies and ensuring that the company's safety codes and security policy are being maintained
  • Managing and Reading the P&L
  • It is also our responsibility to recruit, interview, and hire qualified Crew Members
  • I also conduct performance evaluation and appraisal, motivate and coach staff, as well as take disciplinary action if needed

Operations Manager

Raising Canes
10.2015 - 10.2016
  • Support the general manager in the daily operations of the restaurant
  • Leading during schedule shifts and making sure that all members of staff are carrying out specific duties while representing the company culture
  • Upholding company standards for customer experiences
  • Responsible for the open and close of the restaurant which includes, but not limited to prepping foods, maintaining store cleanliness, and handling the daily deposit

Executive Chef

AVI Food Systems
07.2014 - 10.2015
  • Responsible for managing all of the kitchen operations including opening and closing the kitchen and food prep
  • Trained and coached cashiers and grill cooks to company standards
  • Estimated food consumption and placed food orders
  • Established presentation and technique for every customer order

Pantry Chef

Hubbard Grille
02.2013 - 07.2014
  • Specialized in the preparations of salads, cold soups and cross-trained in multiple stations

Assistant Sushi Chef

Sushi Rock
08.2012 - 02.2013
  • Skilled at making 37 different kinds of sushi and properly making sushi rice
  • Produced an appealing presentation and garnishes
  • Created an entertaining and special experience for customers

Store Manager / Lead Tech

Cell Phone Repair
01.2011 - 08.2012
  • Managed a team of 6 while maintaining company finances and repairing electronic devices

Store Manager

Complete Wireless-Verizon Wire
02.2010 - 01.2011
  • Sales, and Profitability

Hire

01.2009 - 01.2011
  • Set employee goals and objectives to meet monthly sales quota
  • Hire and train new staff to follow company procedures and standards

Education

Bachelor of Science - Criminal Justice

West Liberty State College

Associate - Culinary Arts

Bradford School
Columbus, OH
06.2013

Skills

  • Culinary Experience
  • Employee Evaluation
  • Profit & Loss
  • Team Management
  • Customer service
  • Inbound sales
  • Customer relationship building
  • Goal oriented
  • High-volume call centers
  • Closing sales

Mobility - Okay To Relocate

Yes

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

Management & leadership skills: Impact & influence, 02/01/22, Proficient

Timeline

Inbound Sales Representative

Hilton Grand Vacations
02.2023 - Current

Customer support and reservations Supervisor

JetBlue
03.2022 - 02.2023

Store Manger Dual Store

Verizon Wireless
03.2017 - 05.2022

General Manager

Penn Station East Coast Subs
10.2016 - 03.2017

Operations Manager

Raising Canes
10.2015 - 10.2016

Executive Chef

AVI Food Systems
07.2014 - 10.2015

Pantry Chef

Hubbard Grille
02.2013 - 07.2014

Assistant Sushi Chef

Sushi Rock
08.2012 - 02.2013

Store Manager / Lead Tech

Cell Phone Repair
01.2011 - 08.2012

Store Manager

Complete Wireless-Verizon Wire
02.2010 - 01.2011

Hire

01.2009 - 01.2011

Bachelor of Science - Criminal Justice

West Liberty State College

Associate - Culinary Arts

Bradford School

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Coury Badnell