Iyuana Fields
Hollywood
Summary
Resourceful Pest Control Technician experienced in effective customer communication and conflict resolution. Managed challenging interactions with customers through empathetic listening and maintained positive relationships, fostering repeat business. Demonstrated keen attention to detail in pest identification, enabling the development of tailored control plans for diverse situations.
Overview
10
10
years of professional experience
Work History
Pest Control Technician
EcoShield Pest Solutions
Deerfield Beach
05.2023 - Current
- Inspect buildings and premises for signs of pests or infestation
- Determine the type of treatment needed to eliminate pests
- Use baits and set traps to remove, control, or eliminate pests
- Apply pesticides in and around buildings and other structures
- Designed and implemented effective pest management plans tailored to specific infestations
- Drive trucks equipped with power spraying equipment
- Created physical barriers to prevent pest entry, enhancing safety and comfort for building occupants
Pest Control Service Technician
Orkin Pest & Termite Control
Margate
10.2021 - 04.2023
- Inspected and diagnosed pest issues in residential, commercial, and industrial buildings to inform targeted treatment plans.
- Utilized a variety of chemical pesticides to treat for rodents, insects, and other pests.
- Applied chemical pesticides for effective control of rodents, insects, and other pests, ensuring compliance with safety regulations.
- Executed preventative maintenance applications to minimize risk of future infestations and enhance long-term pest management.
Pest Control Technician
Terminix Pest Control
Margate
04.2020 - 09.2021
- Applied eco-friendly pesticides and treatments to eliminate pests effectively.
- Conducted thorough inspections to identify pest infestations in residential properties.
- Educated clients on pest prevention techniques and maintenance strategies.
- Maintained detailed service records and reports for each job completed.
- Collaborated with team members to improve service delivery and efficiency.
- Responded promptly to customer inquiries and resolved pest-related concerns.
- Operated specialized equipment for pest control applications safely and effectively.
- Trained new technicians on best practices for pest management and safety protocols.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
Loss Prevention Specialist
Kmart, Sears Holding
Dania Beach
04.2019 - 03.2020
- Maintained detailed records of incidents, documenting employee violations and customer complaints to inform loss prevention strategies.
- Analyzed data from video surveillance systems, identifying potential threats and recommending actionable improvements to enhance security protocols.
- Performed regular audits of store operations to ensure compliance with safety regulations.
- Investigated shoplifting cases and provided evidence in court proceedings.
- Interviewed witnesses and suspects in connection with security-related incidents.
- Conducted interviews with witnesses and suspects regarding security-related incidents, gathering critical information to support investigations.
Loss Prevention Associate
Marshalls Department Store
Fort Lauderdale
07.2018 - 02.2019
- Prepared comprehensive reports detailing findings from investigations into alleged criminal activities to support loss prevention strategies.
- Trained staff on security protocols and procedures to enhance overall safety and compliance.
- Inspected merchandise before shipment and returns to ensure adherence to security standards.
- Responded quickly to emergency situations such as fire alarms or medical emergencies.
Manager
McDonald's Restaurant
Fort Lauderdale
05.2016 - 06.2018
- Monitored daily operations of the restaurant including inventory control and ordering supplies.
- Scheduled staff shifts according to weekly forecasts to ensure adequate coverage.
- Executed cost-saving initiatives aligned with store budget guidelines to optimize expenses.
- Conducted regular performance reviews with staff members providing constructive feedback.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Adhered to company policies and procedures while enforcing them among all employees.
- Instructed staff on food preparation techniques, cash handling procedures, and cleaning standards to maintain operational efficiency.
- Performed opening, closing, and shift change functions to uphold daily operational standards.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FLSkills
- Problem solving
- Chemical application
- Treatment planning
- Inspection techniques
- Equipment operation
- Equipment Calibration
- Regulatory compliance
- Service documentation
- Preventative maintenance
- Fieldwork endurance
- Complex problem solving
- Basic Accounting
- Customer management
- Team collaboration
- Effective communication
- Treatment plan design
- Pest identification
- Safety compliance
- Inspection procedures
- Attention to detail
- Time management
- Employee training
- Rodent control
- Chemical preparation
- Report writing
- Communicative and articulate
- Strong math skills
- Team oversight
- Service vehicle maintenance
- Dependable and reliable
- Property assessment
- Future pest prevention
Languages
English, Expert
Timeline
Pest Control Technician
EcoShield Pest Solutions
05.2023 - Current
Pest Control Service Technician
Orkin Pest & Termite Control
10.2021 - 04.2023
Pest Control Technician
Terminix Pest Control
04.2020 - 09.2021
Loss Prevention Specialist
Kmart, Sears Holding
04.2019 - 03.2020
Loss Prevention Associate
Marshalls Department Store
07.2018 - 02.2019
Manager
McDonald's Restaurant
05.2016 - 06.2018
High School Diploma -
Hollywood Hills High School