Covadonga Insuasti
Newark
Summary
Dedicated customer service professional skilled in delivering exceptional client experiences across concierge, administrative, and retail settings. Expertise in building relationships, managing priorities, and resolving issues effectively. Bilingual in English and Spanish, with a keen attention to detail and a commitment to enhancing patient care and administrative support.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Concierge Assistant Supervisor
Residential Community
Jersey City
06.2023 - 12.2024
- Acted as the primary point of contact for residents and guests, delivering professional, personalized customer service.
- Built relationships by responding promptly and compassionately to questions and concerns.
- Coordinated communication between residents, maintenance, and security to ensure timely resolutions.
- Managed resident requests, deliveries, and documentation with attention to detail.
- Balanced multiple priorities while maintaining a welcoming and organized front desk environment.
Gallery Assistant
Hudson County Community College Art Gallery
Jersey City
09.2021 - 11.2023
- Welcomed visitors and created a positive, professional first impression.
- Provided detailed information and answered questions while ensuring an outstanding visitor experience.
- Assisted with scheduling, event preparation, and administrative tasks.
- Maintained organized records, office materials, and exhibition spaces.
- Worked collaboratively with staff to support daily operations and special events.
Sales Associate (Seasonal)
SugarBear
Jersey City
05.2022 - 08.2022
- Consistently met sales and customer satisfaction goals.
- Delivered exceptional customer service in a fast-paced retail environment.
- Educated customers on products and recommended solutions based on their needs.
- Processed payments accurately while maintaining confidentiality and professionalism.
- Assisted with inventory management and merchandising.
Education
Bachelor of Arts -
Kean University
Union, NJ 08.2023 - 07.2026
Associate of Arts -
Hudson County Community College
Jersey City, NJ 08.2021 - 05.2023
Skills
- Customer & Patient Service
- Front Desk & Reception Support
- Appointment Scheduling & Calendar Management
- Administrative Coordination
- Customer relationship management
- Records Management
- Multitasking
- Problem Solving
- Team Collaboration
- Fluent in English & Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bachelor of Arts -
Kean University
08.2023 - 07.2026
Concierge Assistant Supervisor
Residential Community
06.2023 - 12.2024
Sales Associate (Seasonal)
SugarBear
05.2022 - 08.2022
Gallery Assistant
Hudson County Community College Art Gallery
09.2021 - 11.2023
Associate of Arts -
Hudson County Community College
08.2021 - 05.2023