Cowanna Davis
Covington
Summary
Accomplished Team Supervisor at PFI Carrus Services with expertise in performance evaluations and process optimization. Proven ability to enhance operational efficiency through strategic improvements and team motivation. Strong skills in coaching and mentoring diverse workforces, ensuring adherence to high-quality standards and timely project delivery.
Overview
28
28
years of professional experience
Work History
Team Supervisor
PFI Carrus Services
09.1997 - 07.2025
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Led team training initiatives to enhance employee skills and improve operational efficiency.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Monitored team performance metrics to identify areas for improvement and ensure quality standards were met.
- Coordinated scheduling and resource allocation to optimize productivity across multiple shifts.
- Developed and maintained effective communication channels within the team to support collaboration and morale.
- Resolved conflicts and addressed personnel issues promptly, fostering a positive work environment.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for 21 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Incentivized performance metric improvements through various programs and initiatives designed to reward exceptional effort and noteworthy contributions.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Assisted in recruitment to build team of top performers.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Education
Bachelor of Science - Human Resources Management
Ashworth College
Norcross, GA02-2026
Skills
- Proven leadership skills
- Assignment delegation
- Report preparation
- Complaint handling
- Team scheduling
- Coaching and mentoring
- Problem-solving
- Documentation and reporting
- Goal setting
- Overseeing daily activities
- Evaluating employee work
- Performance evaluations
- Team motivation
Timeline
Team Supervisor
PFI Carrus Services
09.1997 - 07.2025
Bachelor of Science - Human Resources Management
Ashworth College