Cowanna Maddox
L
Covington,GA
Summary
Knowledgeable Call Center Representative with experience assisting Industry customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Friendly Call Agent handles fast-paced call center settings. Offering excellence Skill and Skill abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Call Center Agent
Department Of Driver Services
Conyers, GA
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Mixer Operator/forklift
Goodyear Tire & Rubber
Social Circle, GA
08.2009 - 03.2021
- Routinely lifted and moved items weighing up to Number pounds.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Operated equipment such as forklifts safely to efficiently complete site work.
- Completed physically demanding tasks such as lifting up to Number pounds to move job materials.
- Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.
- Moved raw materials and finished products by hand or with help of forklifts and other equipment.
- Checked raw materials against desired quality and quantity levels.
- Processed over Number pounds of material on daily basis.
Supervisor
Defender Services
Social Circle, GA
05.2005 - 10.2009
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Diploma -
Eastside High School
Covington, GA 05.1998 - 05.2001
Skills
Call center operations
undefinedTimeline
Call Center Agent
Department Of Driver Services
06.2022 - Current
Mixer Operator/forklift
Goodyear Tire & Rubber
08.2009 - 03.2021
Supervisor
Defender Services
05.2005 - 10.2009
Diploma -
Eastside High School
05.1998 - 05.2001
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