Richard Valdez
Homeland,CA
Summary
Dynamic leader with proven success in staff management and vendor engagement at Dv Roofing. Excelled in maintaining positive customer relations and achieving revenue development targets. Skilled in bookkeeping and staff hiring, adept at fostering team supervision and employee training. Demonstrated ability to enhance customer satisfaction and business growth.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Office Manager/Sales Manager
Dv Roofing
12.2019 - 09.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Manager/Server/Cook's Assistant
Sugoi Sushi/ Sakura
03.2013 - 12.2019
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Server
Francisco Catering
02.2010 - 07.2012
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Science - Science Education
Mount San Jacinto Community College
San Jacinto Skills
- Staff hiring
- Vendor engagement
- Bookkeeping
- Billing
- Employee training
- Staff management
- Team supervision
Timeline
Office Manager/Sales Manager
Dv Roofing
12.2019 - 09.2024
Manager/Server/Cook's Assistant
Sugoi Sushi/ Sakura
03.2013 - 12.2019
Server
Francisco Catering
02.2010 - 07.2012
Associate of Science - Science Education
Mount San Jacinto Community College
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