Summary
Overview
Work History
Education
Skills
Timeline
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COY CANDELARIO

Los Angeles,USA

Summary

Enthusiastic, highly-motivated individual with proven leadership capabilities; takes initiative and seeks out new challenges. Excellent interpersonal, communication and relationship-building skills. Listens attentively, communicates effectively and follows through diligently. Inspires trust and respect in others. Able to adapt to a changing environment while staying efficient and calm under pressure. Detail-oriented and able to manage time effectively.

Overview

3
3
years of professional experience

Work History

Office Manager

One Medical
Los Angeles, CA
07.2021 - 07.2022
  • Interim Office Manager in both our West Hollywood and Century City offices for 11 months while maintaining the same responsibilities in my current role
  • Develop multiple teams of member support specialists and providers
  • Support them with the proper resources, contacts, and coaching to be successful in their role
  • Regularly check in with the team to identify any feedback and/or training needs regarding performance
  • Maintain and ensure patients have access to the care they need
  • Updating provider schedules, One Medical app when there are lab/appointment changes, and resolving any issues with CICARE and compassion towards our patients
  • Regularly spend time in the office learning from and observing my front desk team to identify best practices and eliminating any that are not contributing to the best patient experience
  • Facilitate daily huddles, weekly 1:1's, and GEMBA to discuss specific admin and office needs
  • Use A3 thinking and SOPS to identify and solve office opportunities by creating and implementing best practices with dyad partnership and office team
  • Create and implement new standard work to better improve practices within the office; specifically, working on Expanded Care standard work to improve the patient and team experience for our weekend care
  • Empower team members to take on new learning opportunities and develop their skills so they will be ready to take on new roles within One Medical and grow within the company
  • Manage communication and collaborate between my office and other offices, districts, and central team; i.e Facility repairs, inventory needs, standard work updates etc

Shift Lead

One Medical
Los Angeles, CA
03.2021 - 07.2021
  • Oversee all Inventory related issues for the office
  • Order and receive all supplies, stock the office, and keep tabs on our inventory supply
  • Complete end of week and end of month counts of inventory and developed supporting processes to minimize shrinkage for the office every month
  • Maintain office budget regarding snacks and in-office supplies
  • Responded to any 'Post Visit Surveys' when patients didn't receive the peak office experience with appropriate and effective CI-CARE
  • Improved Quality & Value, reaching out to patients who may have gaps in their care
  • Prepared and coordinated huddles throughout the week when Manager was unavailable
  • Submitted and managed Facility Requests when repairs were needed while doing weekly office assessments to maintain cleanliness of office

Administrative Assistant

One Medical
Los Angeles, CA
09.2019 - 03.2021
  • Assisted in creating the admin standard work for the RCC in Culver City
  • Designed and facilitated the admin standard work at Culver City for the COVID Vaccine site along with the 'Afternoon Vaccine Count' standard work
  • Supervised the COVID vaccine counts to make sure none were wasted at the end of each day
  • Improved skills in all areas involving tasking; able to complete any task within 1Life
  • Transitioned into a flex admin; doing about 450 tasks/week while also covering multiple offices when needed

Education

Bachelor of Arts - Psychology

Bates College
Lewiston, ME

High School Diploma - Cum Laude

Brooks School
North Andover, MA

Skills

  • Enthusiastic, highly-motivated individual with proven leadership capabilities; takes initiative and seeks out new challenges
  • Excellent interpersonal, communication and relationship-building skills Listens attentively, communicates effectively and follows through diligently Inspires trust and respect in others
  • Able to adapt to a changing environment while staying efficient and calm under pressure
  • Detail-oriented and able to manage time effectively

Timeline

Office Manager

One Medical
07.2021 - 07.2022

Shift Lead

One Medical
03.2021 - 07.2021

Administrative Assistant

One Medical
09.2019 - 03.2021

Bachelor of Arts - Psychology

Bates College

High School Diploma - Cum Laude

Brooks School

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COY CANDELARIO