Summary
Overview
Work History
Education
Skills
I enjoy reading, horseback riding, and learning new things
Additional Information
Timeline
Hi, I’m

Coy Roberts

Bartender
Olive Branch,MS
Coy Roberts

Summary

Service-driven restaurant team member knowledgeable about mixology and popular craft beers. Effective at keeping supplies stocked, tables cleared and glasses polished to appeal to customers from all walks of life. Has extensive customer service skills with a gift of interpreting guest needs and expectations. Prepared to offer expertise gained over twenty years of experience and take on dynamic position with growing establishment.

Overview

12
years of professional experience

Work History

Memphis Sports Pub
Memphis, TN

Bar Manager/Bartender
10.2018 - 01.2020

Job overview

  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maximized customer service by training staff, overseeing operations and resolving issues in timely manner.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Checked ID cards and verified bar guests were of legal age.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Improved customer service rankings by resolving issues quickly and accurately.

Uber
Memphis, TN

Uber Driver
03.2017 - 09.2018

Job overview

  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Gold Strike Casino Resort Tunica Ms
Robinsonville, MS

Cocktail Server
08.2010 - 02.2017

Job overview

  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Collected flatware and glassware and delivered to sanitizing station.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Assisted with bartending duties during high-volume shifts.
  • Communicated with guests to record orders and assess needs.
  • Reviewed identification in adherence with state and federal laws for serving alcohol.
  • Anticipated guest needs and provided proactive service.
  • Ensured superior service and efficiency at all times.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Horseshoe Casino And Hotel
Robinsonville, MS

Cocktail Server
03.2008 - 08.2010

Job overview

  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Communicated with guests to record orders and assess needs.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Assisted with bartending duties during high-volume shifts.
  • Anticipated guest needs and provided proactive service.
  • Ensured superior service and efficiency at all times.
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Collected flatware and glassware and delivered to sanitizing station.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Reviewed identification in adherence with state and federal laws for serving alcohol.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Education

Northwest Mississippi Community College
Southaven, MS

Some College (No Degree) from Psychology

University Overview

  • Member of Phi Beta Kappa

Skills

  • Customer service
  • Attention to detail
  • Verbal and written communication
  • Conflict Resolution
  • Wine and liquor knowledge
  • Mixology expertise
  • Menu memorization
  • Knowledge of craft and microbrews
  • Classic cocktails
  • Basic math
  • Liquor, beer and wine knowledge
  • Responsible alcohol service
  • Changing beer kegs
  • Preparing garnishes
  • Food running

I enjoy reading, horseback riding, and learning new things

I enjoy reading, horseback riding, and learning new things

I enjoy reading all different genres of books and expanding my vocabulary and knowledge. I've enjoyed horseback riding since I was a small child and find it therapeutic. As I mature, I am finding I enjoy learning new things. I recently discovered I enjoy flying when I believed my entire life I would be afraid of it. I also discovered this summer I would like to learn to surf which is something else I had thought I would fear. As I watched various surfers in Florida this summer, I was enchanted with the idea of learning this new skill. I am excited about all the future has to hold for me and all the activities I have yet to learn.

Additional Information

Additional Information

I am a dedicated worker with an impeccable work ethic. I am motivated to learn new skills and implement them to the best of my ability. I tend to be an over achiever and see that as an asset for myself and any future employer.

Timeline

Bar Manager/Bartender
Memphis Sports Pub
10.2018 - 01.2020
Uber Driver
Uber
03.2017 - 09.2018
Cocktail Server
Gold Strike Casino Resort Tunica Ms
08.2010 - 02.2017
Cocktail Server
Horseshoe Casino And Hotel
03.2008 - 08.2010
Northwest Mississippi Community College
Some College (No Degree) from Psychology

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