Rian Hilliard
Laurel,MD
Summary
Seasoned Route Sales Support Driver with a proven track record at Vestis Uniform and Workplace Supplier, showcasing exceptional time management and customer rapport. Excelled in route management and delivery efficiency, enhancing route growth by 20%. Renowned for adaptability and maintaining a clean driving record, consistently exceeding employer expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Route Sales Support Driver
Vestis Uniform and Workplace Supplier
Laurel, MD
04.2024 - Current
- Picked up clients from specific locations to transport and drop off at destinations.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Delivered goods and services to customers on time and in excellent condition.
- Safely operate a company step van in designated area to provide products and service to a variety of clients.
- Verify daily preventative maintenance of vehicle and maintain proper operator documentation
- Manage daily route independently to ensure accurate and timely delivery of product
- Loads/unloads product per company policies, procedures, and guidelines
- Review invoices daily for complete and accurate information and make corrections as needed
- Meet sales goals and promotes overall route growth to enhance profitability
- Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
- Assists the sales organization with the procurement of additional new business
- Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
- Monitor customer feedback and handle customer issues in a prompt and courteous manner
- Take responsibility for your personal safety and watch out for the safety of others.
- Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
- Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Delivery Driver (Contractor)
FedEx Ground
Beltsville, MD
01.2023 - 12.2023
- Arrived at FedEx terminal to pick up the vehicle and packages
- Loaded and Unloaded packages from the truck
- Picked up and delivered packages to the destination
- Scanned and logged packages
- Made daily deliveries to local residences and businesses
Driver Street Sweeper
Sweeping Corporation of America
Annapolis, MD
11.2022 - 03.2023
- Operated a Broom Sweeper Truck and provided timely service to clients on planned routes
- Removed debris, such as broken pavement, asphalt and concrete millings, mud, building materials, and highway waste accumulation
- Inspected Broom Sweeper before and after each trip
- Reviewed given routes and asked clarifying questions if necessary
- Completed all assigned jobs in a timely manner while maintaining quality of work
Apartment Maintenance Technician
Ashton Green Apartments
Columbia, MD
06.2021 - 11.2022
- Assisted the Maintenance Supervisor and performed assigned maintenance tasks in a timely manner
- Conducted regular inspections of units, buildings, and common spaces, including minor repairs and ticketed repairs
- Applied touch-up paint to apartments and outside areas
- Participated in ongoing community maintenance and improvement plans
- Followed up on service requests to assure the highest quality of customer satisfaction
Delivery Driver
Solid Rock Transportation
Bladensburg, MD
03.2020 - 12.2020
- Responsible for loading and unloading clients/passengers onto and off vehicles
- Ensured wheelchairs and scooters were secure when necessary and guided passengers from car to portal points
- Interpreted maps in an ethical and efficient manner, ensuring clients could arrive at their destinations on time
- Effectively communicated with passengers to and from their desired destinations, ensuring a great customer experience
- Successfully demonstrated the ability to always find the most practical route and remained calm in stressful situations
Custodian/Janitor
SeVerna on K Apartments
Washington, DC
10.2019 - 02.2020
- Cleaned all assigned areas daily and emptied garbage cans
- Cleaned all designated restrooms and disinfected daily, ensuring soap dispensers and paper towels are filled
- Cleaned furniture, painted, changed lights, minor repairs, and secured doors
- Reported all necessary repairs to the maintenance supervisor
- Maintained stock of cleaning supplies and consumables in each custodial closet
Barber/Stylist
Fresh Styllz Family Barber Salon
Bladensburg, MD
01.2010 - 02.2015
- Gave clients style ideas and recommendations by showing them images of various haircuts
- Carefully and patiently operated cutting and shaving equipment while tending to clients
- Retained client records and payment details in a computer database
- Hands-on experience using a variety of cutters to cut a wide variety of hair types and styles
- Established long-term professional relationships with clients
Education
High School Diploma -
Northwestern High School
01.2006
Skills
- Daily logging
- Delivery pickup
- Load monitoring
- Time management
- Adaptable driving techniques
- Customer rapport
- Route determination
- DOT compliance
- Clean driving record
- Valid Driver's license
- Route management
- Loading and unloading
- Map reading
- Punctuality
- Route logs
Certification
- Section 608 Technician Certification, 2021
- MMHA Service Training Apprenticeship, 2021
- Forklift Certification, 2024
- MDOT certified
References
Available upon request.
Timeline
Route Sales Support Driver
Vestis Uniform and Workplace Supplier
04.2024 - Current
Delivery Driver (Contractor)
FedEx Ground
01.2023 - 12.2023
Driver Street Sweeper
Sweeping Corporation of America
11.2022 - 03.2023
Apartment Maintenance Technician
Ashton Green Apartments
06.2021 - 11.2022
Delivery Driver
Solid Rock Transportation
03.2020 - 12.2020
Custodian/Janitor
SeVerna on K Apartments
10.2019 - 02.2020
Barber/Stylist
Fresh Styllz Family Barber Salon
01.2010 - 02.2015
High School Diploma -
Northwestern High School
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