Coya Richardson
Jacksonville,FL
Summary
Patient-driven Medical Director offering 21 year history managing hospital functions to optimize operations and foster superior organization-wide service delivery. Expert in patient care and business administration with success designing effective patient care and business models. Focused on continuous quality improvement and leadership development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Officer Recruiter
Navy Talent Acquisition Group
2022.01 - Current
- Leverage extensive comprehensive understanding of Navy Medicine and Medical Officer roles to effectively communicate opportunities to potential applicants.
- Spearheaded and implemented creative social media prospecting strategies to expand scope of engagement. Increased command media account interactions by 74.3%.
- Established strong partnerships with local hospitals, medical schools, professional organizations, and community leaders to promote Navy Medical Programs, increasing prospect interest by 30%.
- Managed Collegiate Officer Program of 48 officer candidates and future junior officers. Facilitated Naval leadership and heritage training guiding their professional growth. Coordinated 50 pre-ship PRTs, maintaining 98% physical readiness success rate for ODS/OCS.
- Manage LIMDU program, corresponding between MTF PEBLO and NTAG Commanding Officer. Accurately process 15 Non-Medical Assessments, assist with follow-up care coordination and final administrative disposition for return to full duty status or submission to Comprehensive Disability Evaluations Boards.
Division Manager - Occupational Medicine Dept.
NMRTC Jacksonville
2017.10 - 2021.12
- Managed 26 staff division, spanning 5 departments (SARP/Behavioral Health, Health Promotions, Industrial Hygiene, Preventive Medicine, Occupational Health, and Radiation Health).
- Utilized compliance expertise in OSHA, HIPAA, TJC, Med-IG and BUMED regulations to maintain rigorous NAVOSH standards for Naval Submarine and Strategic Weapons base personnel.
- Directed and administered personnel dosimetry radiation protection program. Maintained meticulous ionizing radiation exposure records for 600 personnel. Inspected/recommended appropriate radiation control measures to 7 tenant commands quarterly. Liaised directly with federal agencies IAW government requirements.
- Led department in flawless Naval Sea Systems nuclear regulatory materials Inspection, achieving zero discrepancies.
- Optimized resource allocation by conducting mid year performance evaluations and providing personalized coaching for staff development.
- Managed $59K budget and controlled assets of First Response Emergency Management operations IAW industry standards and government regulations.
Department Manager - Staff Education and Training
NMTRU
2013.07 - 2017.10
- Directed 12 personnel to deliver vital healthcare training and competency evaluations to 354 credentialed medical providers and ancillary staff.
- Onboarded new personnel with training competencies and managed progress of cross-training exercises between new and experienced personnel.
- Created internal audit schedule, identified discrepancies and provided on-the-spot corrective actions to uphold TJC and MED-IG standards, Achieved overall average 98% training compliance.
- Researched relevant CPR course materials and liaised with external vendors to secure cost-effective training materials and devices. Managed CPR training budget of $13k.
- Spearheaded command’s "first ever" CPR training site affiliate program Networked directly with the Military Training Network and American Heart Association, reducing staff certification receipt time by 74%.
- Directed CPR Affiliate Program, oversaw training competency of 35 tenant command BLS/CPR Instructors, certifying 1,109 DoD personnel throughout southwest region.
Division Supervisor -Neurology/Neurosurgery Clinic
NMRTC
2010.07 - 2013.07
- Directed daily operations for 9 ancillary staff members within Neurology and Neurosurgery department, ensuring smooth functioning and optimal outcomes.
- Implemented streamlined patient check-in process, enhanced workflow efficiency and productivity by 30%.
- Facilitated department transition from legacy charting to regulatory-compliant electronic health record systems, ensuring seamless adaptation and compliance.
- Managed supply requisition requests against departmental budget to ensure optimal allocation of resources and adherence to financial guidelines.
Division Manager - Multi-Service Ward
NMRTC
2007.06 - 2010.07
- Led 20 health providers spanning 3 departments (Ambulatory Procedure Unit, Intensive Care Unit, and Multi-Service Ward) to provide critical inpatient care to 1,000 beneficiaries.
- Oversaw logistics budget of $115k, leveraging strategic resource allocation to maximize efficiency.
- Implemented process improvement initiatives from concept to completion, enhancing quality of care and superior patient safety standards.
- Initiated training training matrix and enforced competency evaluations achieving 95% compliances target.
- Collaborated with clinical departments to coordinate seamless care transitions for ambulatory patients and provided post-op care to 275 APU patients during 3 month critical manning shortage.
Clinic Operations Manager - Pediatrics Department
NMRTC San Diego
2004.07 - 2007.07
- Managed distribution and daily activities of 150 ancillary staff spanning 4 divisions to deliver comprehensive care to 1200 patients quarterly.
- Created and monitored clinic assignments and instilled comprehensive patient care concepts supporting clinical growth of junior personnel to promote high levels of patient care and job efficiency.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day operations and increase patient satisfaction.
- Directed Well Baby Initiative Program achieving 96% accuracy for HEDIS Pediatric Immunization Measures and 53% reduction in appointment waitlists.
- Southwest Region EFMP coordinator. Enrolled 150 military families and directly liaised with PERS 662F to coordinate specialized medical/educational resources at follow on commands.
Education
Masters of Healthcare Administration -
Southern Illinois University
Carbondale, IL05.2022
Bachelor of Science - Healthcare Management
Southern Illinois University
Carbondale, IL08.2018
Associate of Arts - Health Sciences
Coastline Community College
Fountain Valley, CA05.2008
Skills
- MED IG, NCQA, HIPAA, TJC Standards and Requirements
- Clinical Supervision
- Utilization Management, Resource Allocation
- Budget Development, Financial Operations Oversight
- Employee Performance Evaluations
- BLS, CPR/AED Instructor Trainer
- Health Information Systems, GENISIS
- Facility Inspections
- Inpatient/ Outpatient Healthcare Delivery
- Quality Improvement / Risk Management
- Personnel Recruitment
- Staff Education and Training, Mentoring
- Project Management/ Organizational Development
- Excellent Communication
Certification
- Basic Life Support Instructor Trainer (BLS-IT), American Red Cross, 06/2024
- Professional in Human Resources (PHR), Human Resource Certification Inst. (HRCI), Pending exam 03/2024
Affiliations
- American College of Healthcare Executives (ACHE)
- National Council of Negro Women (NCNW)
- Southern Illinois University Alumni Association
Timeline
Medical Officer Recruiter
Navy Talent Acquisition Group
2022.01 - Current
Division Manager - Occupational Medicine Dept.
NMRTC Jacksonville
2017.10 - 2021.12
Department Manager - Staff Education and Training
NMTRU
2013.07 - 2017.10
Division Supervisor -Neurology/Neurosurgery Clinic
NMRTC
2010.07 - 2013.07
Division Manager - Multi-Service Ward
NMRTC
2007.06 - 2010.07
Clinic Operations Manager - Pediatrics Department
NMRTC San Diego
2004.07 - 2007.07
Masters of Healthcare Administration -
Southern Illinois University
Bachelor of Science - Healthcare Management
Southern Illinois University
Associate of Arts - Health Sciences
Coastline Community College
- Basic Life Support Instructor Trainer (BLS-IT), American Red Cross, 06/2024
- Professional in Human Resources (PHR), Human Resource Certification Inst. (HRCI), Pending exam 03/2024
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