Coya Matheny-Gonzales
Customer Service
Suffolk,VA
Summary
Enthusiastic job seeker eager to contribute to success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and training in professional team building and managerial positions. Motivated to learn, grow and excel in all endeavors.
Overview
8
8
years of professional experience
Work History
Event Staffing
ATN Event Staffing
Hampton , VA
04.2022 - Current
- Helping event staff to greet guests upon entry and departure and creating a phone-free space for artists
- Setting up and breaking down work stations
- Maintaining a clean and safe environment while following COVID regulations
- Working with employees to inform guests of services available to them
Job Coach 2
Southern Oregon Goodwill Industries
Klamath Falls , OR
11.2017 - 11.2018
- Specialize in providing personalized career development support depending on the needs and skills of individual candidates
- Communicating with local businesses and companies to recruit and hire employees based on skills and qualifications
- Organizing job fairs and collaborating with local businesses and colleges
- Keeping and maintaining detailed records and reports while following HIPAA and confidentiality laws and protocols
Job Coach 1
Southern Oregon Goodwill Industries
Klamath Falls , OR
12.2015 - 11.2018
- Assist clients and employees in learning and excelling in their job functions
- Planning and implementing a job coaching strategy with multiple employees
- Creating and updating records and reports on progress and areas of improvement
- Assist employees with disabilities in learning and excelling in their job functions
- Discover what motivates employees and assist them in utilizing that motivation in the workplace
Bartender
Blackdog Billiards
Klamath Falls , OR
01.2013 - 04.2017
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Served high customer volumes during special events, nights and weekends
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
Education
High School Diploma -
Klamath Union High School
Klamath Falls, OR 05.2001 -
Klamath Community College
Klamath Falls, OR 05.2001 -
Skills
- Team collaboration and leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Event Staffing
ATN Event Staffing
04.2022 - Current
Job Coach 2
Southern Oregon Goodwill Industries
11.2017 - 11.2018
Job Coach 1
Southern Oregon Goodwill Industries
12.2015 - 11.2018
Bartender
Blackdog Billiards
01.2013 - 04.2017
High School Diploma -
Klamath Union High School
05.2001 -
Klamath Community College
05.2001 -
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