Mt Calvary Madison Baptist Greeter ministry
Coyanna Mixon
Henderson,TN
Summary
Dynamic Bankruptcy Specialist with the IRS, skilled in legal research and claims review. Proven track record in negotiating favorable settlements and optimizing case management processes. Adept at written communication and data entry, ensuring compliance with regulations while advocating for clients' best interests. Committed to enhancing client support strategies and achieving successful debt resolutions.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Bankruptcy Specialist
Internal Revenue Service, IRS
01.2020 - 09.2025
- Assisted clients in understanding bankruptcy processes and documentation requirements.
- Supported preparation of bankruptcy filings by gathering necessary financial information and records.
- Researched legal regulations related to bankruptcy to ensure compliance and accuracy in submissions.
- Coordinated communication between clients, attorneys, and creditors to facilitate case progress.
- Maintained organized case files and documentation for effective tracking of client status.
- Learned to utilize bankruptcy management software for efficient case handling and record-keeping.
- Adapted quickly to changing legal environments and procedures within the bankruptcy field.
- Negotiated favorable settlement terms, advocating for clients'' best interests throughout the debt restructuring process.
- Identified potential fraudulent activities, conducting comprehensive investigations into suspicious bankruptcy filings.
- Oversaw a diverse caseload, managing competing deadlines and priorities with minimal supervision, ensuring timely and effective case resolutions.
- Optimized internal workflows, implementing organizational systems that streamlined case management procedures.
- Conducted detailed financial analyses to assess clients'' eligibility for various debt relief options such as Chapter 7 or Chapter 13 bankruptcies.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
- Evaluated client assets and income sources, developing customized repayment plans tailored to individual financial needs.
- Facilitated successful debt discharges by proactively addressing potential challenges and roadblocks within the legal process.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Spearheaded training initiatives for new team members, sharing industry insights and best practices to enhance productivity levels.
- Implemented advanced tracking systems to monitor case progress and identify potential bottlenecks in the bankruptcy resolution process.
- Protect the Federal government best interest
- Ensure the IRS didn't violate any bankruptcy laws
- Provide written and oral responses, court appearances, and expert testimony.
- Attended bankruptcy court proceeding on behalves of the Federal government
Collection Customer Service Representative
Internal Revenue Service, IRS
10.2002 - 01.2020
- Collecting overdue taxes and tax returns for both personal and small business self employed
- Managed inbound and outbound calls to resolve customer inquiries and disputes effectively.
- Developed payment plans and negotiated settlements to facilitate account resolution.
- Utilized CRM software to track interactions and maintain updated customer records.
- Managed aged inventory/using internal sources to locate unresponsive taxpayers
- Trained new team members on collection processes and best practices for customer engagement.
- Collaborated with cross-functional teams to address escalated issues and improve service delivery.
- Monitored compliance with regulatory requirements in all collection activities to mitigate risks.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Conducted thorough investigations of disputed charges, ensuring accurate billing information was provided to customers while maintaining strict adherence to company policies.
- Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Mitigated potential losses by closely monitoring high-risk accounts and taking appropriate action when necessary, such as recommending litigation or write offs.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
- Collaborated with cross-functional teams to implement strategies for improving collection rates and reducing bad debt.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Filing Federal Levy and Liens to protect the Federal Government's best interest
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
- Prepared and submitted legal documents to initiate court proceedings.
- locating taxpayers assets
- donated time to work VITA sites helping low income taxpayers file and meet their tax oblation.
Sales Associate
Lane Bryant/ Charming Shoppes
02.2006 - 02.2007
- Delivered exceptional customer service, fostering positive relationships to enhance customer loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Executed sales strategies, effectively promoting products to meet and exceed sales goals.
- Trained new team members on product knowledge and sales techniques, improving team performance.
- Streamlined checkout processes, reducing wait times and improving overall customer satisfaction.
X-Ray Tech
Family Practice Associates of Southern Hills
03.2002 - 10.2002
- Operated X-ray equipment to produce diagnostic images for patient evaluation.
- Ensured compliance with safety protocols and radiation protection measures.
- Collaborated with physicians to determine appropriate imaging techniques for various conditions.
- Maintained accurate patient records and documented imaging procedures in electronic systems.
- Monitored patient comfort and safety during imaging procedures, addressing concerns promptly.
- Developed improved workflows for scheduling and processing patient appointments efficiently.
Dispatcher/Check-In Clerk
Comcast Cable Company
07.1993 - 03.2002
- Coordinated dispatch operations to ensure timely delivery and optimal routing of vehicles.
- Managed communication between drivers and customers, resolving issues efficiently.
- Oversaw scheduling and resource allocation for enhanced operational efficiency.
- Trained new dispatch staff on systems and protocols, ensuring adherence to company standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Providing customer service
- helping customer understand their billing statement
- Check-in scheduling installation orders/ Repair calls as technicians completes their route
- scheduling repair calls,
- Trouble shoots repair calls over the phone to reduce service calls
- process payments/ daily check/balance of payments,
- acting supervisor
Education
MBA - Human Resources Management/Human Relations
Champlain College
Burlington, VT05-2025
Skills
- Claims review
- Written and verbal communication
- Legal research
- Legal writing
- Data entry
Certification
- HRM - Human Resource Management certification
- Human Relations and Organization development
Interests
Timeline
Bankruptcy Specialist
Internal Revenue Service, IRS
01.2020 - 09.2025
Sales Associate
Lane Bryant/ Charming Shoppes
02.2006 - 02.2007
Collection Customer Service Representative
Internal Revenue Service, IRS
10.2002 - 01.2020
X-Ray Tech
Family Practice Associates of Southern Hills
03.2002 - 10.2002
Dispatcher/Check-In Clerk
Comcast Cable Company
07.1993 - 03.2002
MBA - Human Resources Management/Human Relations
Champlain College
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