Coy Chaney
San Diego,CA
Summary
Professional with strong background in enhancing customer satisfaction and driving impactful guest experiences. Skilled in effectively communicating, problem-solving, and adapting to dynamic environments. Strong focus on team collaboration and achieving measurable results. Known for reliability, flexibility, and positive approach to meeting evolving needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
Hard Rock Hotel San Diego
09.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
- Collaborated with sales team to drive event bookings, enhancing overall revenue growth for the property.
- . Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.
Operations Manager
San Diego Marriott La Jolla
01.2023 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
Front Office Supervisor
JW Marriott
11.2021 - 01.2023
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Coached employees through day-to-day work and complex problems.
Assistant General Manager
Arby's
07.2017 - 11.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
BBA - Business And Marketing
San Diego City College
San Diego, CA05-2027
Skills
- Guest relations
- Complaint handling
- Detail-oriented
- Teamwork and collaboration
- Excellent communication
- Training and mentoring
- Analytical thinking
- Marketing
- Strong interpersonal skills
Certification
- Certificate in UX/UI Foundations
- Mobile Design- Uxcel
- CPR/AED Certification
- Digital Marketing Professional Certificate – Google
Timeline
Guest Experience Specialist
Hard Rock Hotel San Diego
09.2023 - Current
Operations Manager
San Diego Marriott La Jolla
01.2023 - 09.2023
Front Office Supervisor
JW Marriott
11.2021 - 01.2023
Assistant General Manager
Arby's
07.2017 - 11.2021
- Certificate in UX/UI Foundations
- Mobile Design- Uxcel
- CPR/AED Certification
- Digital Marketing Professional Certificate – Google
BBA - Business And Marketing
San Diego City College
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