Coyette Twine
Austin,TX
Summary
Dynamic workplace operations professional skilled in facility access management and vendor collaboration. Acknowledged for driving compliance and process improvements during formal audits. Expertise in Microsoft 365 and SharePoint ensures seamless coordination and support across multi-functional teams, enhancing overall operational effectiveness.
Overview
4
4
years of professional experience
Work History
Receptionist
SPS Commerce
Austin, TX
11.2025 - Current
- First point of contact and facility access administrator for a high-volume Amazon corporate site, supporting building operations, visitor management, and cross-functional coordination across mail services, hospitality, and facilities.
- Administer facility access control and badge issuance for employees, tenants, and contractors, maintaining meticulous documentation and enforcing NDA/security protocols in partnership with the Security team.
- Maintained reception area readiness and proactively identified facility issues to prevent escalation, showcasing ownership of daily site conditions.
- Coordinate event and meeting support end-to-end - from catering logistics to setup/breakdown of camera-ready conference rooms - for executive visits, team meetings, and daily site operations.
- Cross-trained in Mail Services, Hospitality, and Facilities Support, filled departmental gaps to ensure seamless site operations and support multi-stakeholder coordination.
- Route global switchboard communications and manage sensitive inquiries with discretion, serving as a communication hub between employees, tenants, and the facilities/property management (JLL) team.
- Earned recognition from ACS for customer service excellence and procedural knowledge during FORGE compliance audit, demonstrating strong adherence to processes and documentation standards.
Beer & Wine Specialist
H-E-B
Austin, TX
10.2024 - 11.2025
- Coordinated vendor relationships and provided product guidance, ensuring compliance and efficiency in high-volume retail environment.
- Maintained organization and stock levels in collaboration with vendors and internal teams, ensuring compliance with state alcohol-sales regulations.
- Provided training and guidance to team members on product knowledge and service standards, improving department consistency and efficiency.
- Boosted customer satisfaction and repeat business through personalized recommendations and a consistently welcoming environment.
- Applied conflict resolution and problem-solving skills in daily interactions, enhancing customer experience and team dynamics.
Sales Assistant / Merchandiser
Serendipity Wines
Austin, TX
02.2023 - 10.2024
- Supported promotional rollouts, seasonal initiatives, and in-store events end-to-end, reinforcing planning, coordination, and deadline management.
- Organized product displays and monitored stock levels, tracked inventory, and reported shortages to ensure seamless daily operations.
- Coordinated with managers and team members on event placements, enhancing cross-functional teamwork.
- Received Employee of the Month recognition for exceptional customer service. for outstanding customer service and front-desk professionalism.
Education
Associate of Arts - Communications
South Plains Community College
Lubbock, TX01-2022
Associate of Arts - Business Administration
Austin Community College
Austin, TX01-2020
High School Diploma -
Vista Ridge High School
Cedar Park, TX01-2019
Skills
- Event & Meeting Support
- Facility security coordination
- Process compliance
- Vendor communication
- Microsoft 365 / SharePoint
- Supply Management
- Staff onboarding
- Customer Relationship Management
- Guest experience management
Hobbies and Interests
- Event Coordination & Team Engagement
- Mentorship/Training
- Methodical Organization
- Volunteer Work
Professional Development
- Google Workspace Essentials, Austin Community College, 05/01/19
- Conflict Resolution & Problem-Solving Training, H-E-B, 05/01/24
Accomplishments
- Going The Extra Mile Award
Timeline
Receptionist
SPS Commerce
11.2025 - Current
Beer & Wine Specialist
H-E-B
10.2024 - 11.2025
Sales Assistant / Merchandiser
Serendipity Wines
02.2023 - 10.2024
Associate of Arts - Communications
South Plains Community College
Associate of Arts - Business Administration
Austin Community College
High School Diploma -
Vista Ridge High School