Coyle Jefferson II
Everett, ,WA
Summary
Experience Senior Property Manager seeking position of increased responsibility and room for advancement, within the YWCA organization providing the opportunity to contribute to the organization mission statement and strategic goals. A proven track record and demonstrated history of managing projects, developing strategic plans, and collaborating with diverse teams to achieve organizational goals. Successful non-profit and market-rate organizational leadership/management. Skilled in Budgeting, Resident Services, Supervision, and Training.
Tax Credit/HUD Section-8, Recertification's and Interims, Market Rate Apartments, WSHFC Compliance, Property Management, Highest Level of Customer Service, Landlord Tenant Law, Fair Housing. Versatile Community Manager with proven skills in cost-effective daily property operations. Committed to improving the lives of individuals and families through sustainable housing solutions.
Overview
19
19
years of professional experience
Work History
Landlord Engagement Specialist
YWCA Seattle-King-Snohomish
Everett, WA
10.2023 - Current
- Result-driven property manager professional with over twenty (20) years of experience in non-profit housing.
- Work with landlords and property management companies to house individuals and families with rental barriers, such as evictions, credit issues, criminal records, and low income, providing opportunities for safe, decent, and affordable housing.
- Manage program budgets with the LES Manager to ensure the financial sustainability of the LES program.
- Complete family intake forms and HMIS forms to be entered into the SnoCo County Database.
- Monitor and evaluate program outcomes, and enter all data into an Excel demographic spreadsheet.
- Provide support and case management to individuals and families with rental barriers who are in crisis, offering support and resources to help them achieve and maintain stable housing.
- Managed all aspects of tenant relations including customer service inquiries, problem resolution, and dispute resolution.
- Established policies for tenant applications, security deposits, and lease agreements.
Community Manager
HNN Communities
Everett, WA
03.2022 - 03.2023
- Responsible for managing the day-to-day operations of a 280 apartment complex Tax Credit property
- Ensure that the company objectives and goals are achieved
- Lead, train, direct and supervise a staff of eight (8) FTE
- Improved resident retention, services and relations raised standard of service by 80%
- Oversee collecting and posting rent, post late fees
- Write variances when the budget was over or under 5% the projected annual budget and capital budget
- Complete residents move-outs within the time limit set by the corporate office.
- Increased occupancy from 89-91% to 97-98% in the just over 7 mts.
- Responsible And supervised all maintenance activity including unit turns, service request schedules, Staffing, preventative maintenance and capital improvements
- Prepared 90-day and Annual employee performance evaluations
- Physically walk and inspect exterior of the Community on a regular basis
- Conduct staff meetings and safety meetings ensure that staff Is motivated and function as an effective team.
- Complete All financial reports monthly reports and operational reports in a timely manner.
Maintenance, Security, Custodial
Transforming Age
Seattle, WA
06.2019 - 03.2021
- At Parkshore - HUD 202/Senior Citizen Retirement Community, Custodial-Security, and Facilities.
- Enhanced skills and experience in facilities maintenance, custodial, and security while working at Parkshore, a senior citizen property.
- Performed routine maintenance tasks, including plumbing, electrical, and HVAC repairs.
- Ensured the safety and well-being of residents by maintaining a clean and functional living environment.
- Developed strong relationships with residents, providing exceptional customer service and support.
- I implemented a maintenance schedule and preventative measures to reduce potential risks and other issues.
President/CEO
The449Club-Non-Profit 501 (C) (3)
Everett, WA
09.2009 - 05.2019
- Administration Management: Directed the overall strategic vision and mission of The 449 Club.
- Led and managed various programs, including housing, education, and support services; worked with diverse populations.
- Sales, Customer Service, and Marketing Promotions.
- Legal, IT Support, Bookkeeping, High Level Decision, Accounting, Finance.
- Analyzed financial statements and forecasts to improve programs, performance, and policies.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies, and company policies.
- Hired, trained, and mentored 8 staff members to maximize productivity.
Residential Portfolio Manager
Pike Place Market (PDA)
Seattle, WA
03.2007 - 08.2009
- Certain essentials duties: directly hire, train and supervised eight (8) FTE (4) PTE (8) fulltime volunteers, vendors and contractors
- Responsible for overseeing the day-to-day operations of nine residential buildings consisting of 486 mixed used units’ properties including HUD Section 202/8, WSHFC Tax Credit properties, Single Room Occupancy (SRO) units, Market Rate Apartments and residents with Portable Sec.-8 Vouchers
- Responsible that all HUD/ CMS MOR and Tax Credit regulatory agreements reports were done accurately, timely and in compliance to current guidelines.
- Increased occupancy from 89% and stabilized properties at 97-98%
- Calculated real-time P&L on client portfolios and reconciled accounts daily utilizing YARDI software..
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Realtor
John L. Scott, Real
Lake Stevens, WA
06.2004 - 06.2007
- To Real Estate/Property Development 2007 Buying and selling of real property/vacant land in Washington State working with the General Public, local organizations, Government entities
- Exceptional knowledge of Real Estate market
- Working with inspectors, appraisers, engineers to see the transactions through successful closing.
Property Manager
Mercy Housing Northwest
Everett, WA
05.2004 - 05.2007
- Effectively, manage daily operations of (2) - 150-unit multi-family WSHFC/HUD housing communities in Everett and Kent Washington
- Prepare annual budgets including operating and capital
- Controlling cost; collecting revenues, pursuing delinquent payments
- Established and maintained positive tenant relations
- Supervised all community staff
- Working knowledge of AMSI, Rent Roll and Yardi software.
Housing Portfolio Manager
Archdiocesan Housing Authority, Catholic Community Services
Washington
08.1994 - 09.2000
- Maintain a big-picture perspective on each property while assuming a hands-on approach to day-to-day operations and decisions.
- Performed daily management supervisory functions for twelve (12) residential properties, representing over 348 units.
- Supervised 8 to 12 FTE employees.
- Managed all of the nine (9) properties, assets, and was accountable for the responsibility for the profit and loss, and financial performance of the portfolio.
- Conducted ambulatory site, grounds, and units inspections.
- Assist in the development of capital improvement plans for all properties, developing budgets, writing monthly financial reports, assessing market conditions, implementing marketing strategies, rolling out new technological systems, and mentoring and training staff.
- Developed effective working relationships with all internal departments, improved NOI, resident relations, and streamlined operations.
Education
Graduate - Business Administration/Property Management
North Seattle Community College
Business Economics/Computer Science
San Francisco City College
Rockwell Real Estate Institute
Institute Real Estate Management (IREM)
Skills
- Excellent-Strong Communications
- Customer Service-Patience
- Knowledge of Landlord/Tenant and Eviction Laws
- Excellent and detail organizational skills
- Supervision and training of staff
- Increased occupancy rates from 91% to 97% in 2022 and 98% in 2023
- Financial Budgeting Preparation and Reporting
- Tax Credit HUD/Recertification Compliance
- Knowledge of YARDI, Excel, Word Outlook and Teams
Timeline
Landlord Engagement Specialist
YWCA Seattle-King-Snohomish
10.2023 - Current
Community Manager
HNN Communities
03.2022 - 03.2023
Maintenance, Security, Custodial
Transforming Age
06.2019 - 03.2021
President/CEO
The449Club-Non-Profit 501 (C) (3)
09.2009 - 05.2019
Residential Portfolio Manager
Pike Place Market (PDA)
03.2007 - 08.2009
Realtor
John L. Scott, Real
06.2004 - 06.2007
Property Manager
Mercy Housing Northwest
05.2004 - 05.2007
Housing Portfolio Manager
Archdiocesan Housing Authority, Catholic Community Services
08.1994 - 09.2000
Graduate - Business Administration/Property Management
North Seattle Community College
Business Economics/Computer Science
San Francisco City College
Rockwell Real Estate Institute
Institute Real Estate Management (IREM)
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