- I am a people person and love working in the customer service industry
- Music
- Food Tourism
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I like working with my hands and fixing things
- I participate in low-impact exercises to strengthen core muscles
- I enjoy cooking for friends and family gatherings
- Cake Decorating
Cozette Dustin
Oro Valley,AZ
Summary
Dynamic administrative professional with extensive experience at USAF, excelling in customer engagement and effective communication. Proven track record in optimizing executive schedules and enhancing meeting efficiency. Strong organizational skills complemented by adeptness in managing sensitive information, contributing to a positive workplace culture and seamless operations.
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
Work History
Secretary to Commander/Colonel
USAF
Tucson, AZ
08.2010 - 09.2025
- Managed daily scheduling and appointments for senior staff.
- Assisted in organizing meetings and preparing necessary documentation.
- Provided administrative support by handling incoming calls and emails.
- Maintained filing systems to ensure easy access to important documents.
- Coordinated office supplies inventory and placed orders as needed.
- Helped prepare reports and presentations using office software tools.
- Managed scheduling and calendar coordination for executives, optimizing time management and meeting efficiency.
- Facilitated communication across departments, ensuring timely dissemination of information and updates.
- Collaborated with team members to streamline communication processes.
- Supported onboarding of new employees by preparing orientation materials.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Supported project management activities, contributing to timely completion of key initiatives.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Roy High School
Roy, UTSkills
- Customer engagement
- Effective verbal communication
- Administrative support
- Strong organizational skills
Interests
Timeline
Secretary to Commander/Colonel
USAF
08.2010 - 09.2025
High School Diploma -
Roy High School