Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cozette Givens

Detroit,MI

Summary

Experienced with coordinating travel logistics, offering personalized travel solutions, and ensuring client satisfaction. Utilizes advanced knowledge of travel software and industry trends to enhance service delivery. Track record of effectively managing client relationships and resolving issues promptly.

Diligent Corporate Travel Counselor with strong foundation in travel planning and customer service. Successfully facilitated numerous travel arrangements, ensuring client satisfaction and seamless experiences. Demonstrated proficiency in itinerary creation and problem-solving in dynamic environments.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Senior Hairstylist

Salon Ultimo
09.1997 - Current
  • Learned and applied various hairstyling techniques to meet client preferences.
  • Assisted in maintaining cleanliness and organization of workstations and tools.
  • Supported senior stylists during appointments, enhancing customer experience.
  • Adapted quickly to new products and services offered by the salon.

Corporate Travel Consultant

ADTRAV
05.2021 - 05.2025
  • Developed customized travel itineraries based on client preferences and corporate policies.
  • Managed complex travel arrangements using global distribution systems and online booking tools.
  • Enhanced client satisfaction through timely communication and resolution of travel-related issues.
  • Collaborated with vendors to negotiate competitive rates for corporate travel packages.
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
  • Trained junior consultants on best practices in corporate travel management and software usage.
  • Implemented process improvements that streamlined booking procedures, reducing turnaround time.
  • Maintained numorus high level corporate accounts for 4 years.

Corporate Travel Consultant

American Express
07.2010 - 04.2020
  • Led strategic initiatives to optimize travel budgets and reduce overall expenses for clients.
  • Monitored industry trends to provide clients with innovative travel solutions and cost-saving opportunities.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.
  • Booked tickets for air, rail, and ground transportation.
  • Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
  • Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
  • Saved clients on overall travel costs by finding most affordable ticket and lodging options.
  • Spearheaded efforts in crisis management during unforeseen events or disruptions, minimizing negative impacts on client travel plans.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
  • Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.

Education

High School Diploma -

Redford High School
Detroit, MI
06.1986

Skills

  • Strong work ethic
  • Continuing education focus
  • Client relationship building
  • Goal-oriented mindset

Certification

  • CTA - Certified Travel Associate
  • SABRE Red Efficent

Timeline

Corporate Travel Consultant

ADTRAV
05.2021 - 05.2025

Corporate Travel Consultant

American Express
07.2010 - 04.2020

Senior Hairstylist

Salon Ultimo
09.1997 - Current

High School Diploma -

Redford High School

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