Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
MOAT Trainer
GEICO Corporate Office
Virginia Beach
02.2016 - Current
Counsel and Service Homeowners Policies
Train different new hire class with different underwriters within the organization
Collaborate team building exercises to increase productivity and performance.
Family Support Counselor
Navy Marine Corp Relief Society
Norfolk, VA
06.2014 - 06.2016
Provided advocacy services by connecting families with appropriate social services agencies.
Assisted clients in developing positive coping strategies for managing stress and resolving conflicts.
Established behavioral modification goals and assessed progress toward goals.
Provided guidance on parenting skills, nutrition, budgeting, career planning.
Counseled parents on proper child-rearing choices.
Planned and completed group projects, working smoothly with others.
Medical Assistant
Sacred Heart Orthopedics
Pensacola, FL
06.2010 - 03.2012
Patient chart preparations
Insurance Authorization
Triaging Patients: Vitals
Office Preparation for 12 Medical Surgeons
Scheduling appointments
Office supply inventory
Front office staff trainer.
Medical Assistant
Atlantic Vein & Vascular Associates, PLLC
Virginia Beach, VA
12.2009 - 06.2010
Lead Office assistant
Lead Medical Assistant
Responsible for ordering medical and office supplies
Patient intake and charting
Scheduling appointments
Sclerotherapy appointments.
Physician Secretary
Sentara Norfolk General Hospital
Virginia Beach, VA
01.2004 - 12.2009
Provided health education to patients, families and colleagues.
Maintained detailed records of all diagnoses, treatments, medications, test results and other information related to patient care.
Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
Created and maintained comprehensive patient charts to facilitate continuum of care and document patient assessments, interventions and results.
Collaborated with other healthcare professionals to provide comprehensive patient care.
Completed continuing education programs to maintain certifications.
Education
Bachelors in Science in Healthcare Administration -
University of Phoenix
09.2019
Associates in Applied Science -
Bryant & Stratton College
06.2009
Master of Science - Public Health
Liberty University
Lynchburg, VA
Skills
Organizational Skills
Presentation skill
Problem-solving abilities
Materials Preparation
Planning and Coordination
Office Management
Scheduling
Strategic Planning
Administrative Support
Technical Support
Schedule Management
Invoice Processing
Business Correspondence
Customer Service
Accomplishments
NATIONAL HONOR SOCIETY ALUMNI
Certification
ACTIVE BLS PROVIDER
Languages
Spanish
Professional
References
References available upon request.
Timeline
MOAT Trainer
GEICO Corporate Office
02.2016 - Current
Family Support Counselor
Navy Marine Corp Relief Society
06.2014 - 06.2016
Medical Assistant
Sacred Heart Orthopedics
06.2010 - 03.2012
Medical Assistant
Atlantic Vein & Vascular Associates, PLLC
12.2009 - 06.2010
Physician Secretary
Sentara Norfolk General Hospital
01.2004 - 12.2009
Bachelors in Science in Healthcare Administration -
Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)