Summary
Overview
Work History
Education
Skills
I received several certificate of recognitions
Timeline
Generic

COZETTE STEVENSON

Houston,TX

Summary

Customer Service Specialist, utilizing my years of experience to obtain a challenge with an established company, which would allow me an opportunity to utilize my strong client relation skills, organizational skills, and my leadership ability. My interest is to grow with the company and assist in achieving customer satisfaction, whereby, increasing business opportunities for my employer.

Overview

14
14
years of professional experience

Work History

Licensing and Commission specialist

AIG/Core Bridge Financial
03.2017 - 06.2023
  • Resolved complex commission issues through dedicated research and problem-solving skills, leading to increased satisfaction among sales staff.
  • Assisted HR department in developing clear job descriptions that accurately reflected responsibilities tied to variable compensation components.
  • Regularly reviewed industry best practices to identify opportunities for further improvements within our own organization''s approach to commissions management.
  • Reduced errors in commission calculations by maintaining up-to-date knowledge of plan structures and requirements.
  • Worked closely with IT department to enhance existing software tools for more efficient commission processing.
  • Served as a trusted resource for colleagues across the organization, providing information and guidance on all matters related to commission management. I provided status of contracts and what the state rules and guidelines to selling insurance in that state. educated the insurance agent on process and procedures.
  • Assisted with recruitment and onboarding of new employees.
  • Developed and implemented payroll procedures to streamline workflow.
  • I worked with debt recovery to collect payments.

  • I worked with microsoft word, excel, powerpoint, avarya and team phone system.

Telephone/Escalation banker

J P Morgan Chase Bank
01.2009 - 05.2017
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Opened, closed, and updated accounts for customers.
  • I worked with microsoft word, excel, powerpoint, avarya and team phone system.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives. I multitask; while communicating with the customer, I documented all calls. I received recognition for Chase five keys; Always be courteous, professional”, Own customer issue from start to finish, Do the right thing, I received certificates, exceed expectations, star top performer. I work with Microsoft word, excel, power point and team.

Education

Business Administration

University of Phoenix
01.2008

Business management

HCC-Southeast
01.2009

Skills

  • Customer service
  • Communication
  • Writing
  • Relating
  • Strategic thinking
  • Deescalate
  • Revenue recognition
  • Microsoft Excel proficiency
  • Compliance monitoring
  • Compensation strategy
  • Client retention strategies

I received several certificate of recognitions

Perfect attendance

Top performer

exceed expectations

Do the right thing


Timeline

Licensing and Commission specialist

AIG/Core Bridge Financial
03.2017 - 06.2023

Telephone/Escalation banker

J P Morgan Chase Bank
01.2009 - 05.2017

Business management

HCC-Southeast

Business Administration

University of Phoenix

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COZETTE STEVENSON