Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cozyette Hummel

Administrator
Little Elm,TX

Summary

Talented Administrator offering 6 years of experience in office and front desk management. Successful at prioritizing tasks, scheduling,maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 25-member staff. Efficient, resourceful, friendly, discrete and a positive attitude. Highly motivated to expand and grow in experience and knowledge in administration. Personable, experienced with conflict resolution and sensitive to others' needs. Self-motivated and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

8
8
years of professional experience

Work History

Front Desk Administrator

SOTA Weightloss
Frisco, TX
09.2021 - Current
  • Greet visitors and clients upon arrival, offer assistance and answer questions to build rapport and retention.
  • Manage over 30 client calls per day.
  • Maintain transaction security by verifying payment cards against identification.
  • Report facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Enter and maintain departmental records in company database.
  • Computerized office activities, maintain customer communications and track records through delivery.
  • Drove workflow improvements by streamlining processes.
  • Devise and implement improvements to reporting procedures.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Collect, validate and distribute information to employees.
  • Screen and transfer incoming calls, take messages and transmit information and documents to internal personnel.
  • Adapt to workflow changes and implement continuous process improvements to overcome obstacles.
  • Reduce recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
  • Aide colleagues, managers and customers through regular communication and assistance.
  • Confirm accurate completion of forms and reports for admission, transfer or discharge of each program participant.
  • Conduct in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
  • Train and onboard all new employees following SOTA training policies and procedures.
  • Manage agendas and calendars, boosting productivity and improving organizational initiatives.

Medical Front Office Coordinator

The ENT & Allergy Centers Of North Texas
Allen, TX
03.2021 - 09.2021
  • Greeted all patients, doctors and employees each day and maintained a professional and positive attitude.
  • In charge of daily opening and closing duties for a high level medical practice.
  • Oversaw the check in and check out process for approximately 25-45 patients a day which included maintaining proper documentation for each patient, data input, collecting payments and verifying insurance benefits.
  • Oversaw appointment scheduling for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.
  • Answered all incoming calls and addressed each one according to the patients needs by either scheduling an appointment, cancellations, reschedules, insurance or billing questions.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Optimized organizational systems for payment collections, deposits and recordkeeping.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Receptionist

Frisco ISD-Reedy High School
Frisco , TX
08.2019 - 02.2021
  • Check-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Correspond with staff and parents through email, telephone or postal mail.
  • Support various administrative duties
  • Maintain building security by monitoring logbook and issuing visitor badges.
  • Maintained a clean and neat reception area to give visitors a positive first impression.
  • Welcome all visitors with friendly greeting, answer general questions, gather nature of visit and direct to specific offices.
  • Assist in administrative duties for office team, including making phone calls, copies and schedules.
  • Collected, sorted, distributed and sent mail and packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Managed over 50 calls per day.

President

Braswell Band Booster Club
Aubrey , TX
03.2017 - 05.2020
  • Organized monthly board meetings and events
  • Organized fundraising for a growing educational music program
  • Organized the incorporation of the Booster Club, obtaining a 501c3 status with the IRS and building a non profit organization for the local high school band program
  • Recruited members and parent volunteers. Started in 2017 with 24 members and had 186 members in 2019.
  • Managed a team of 17 board members
  • Worked with school administration and staff to ensure safety and communication of all school policies and procedures regarding the booster club.
  • Maintain the organizations social media accounts
  • Maintained all records and statements of the organization for all 4 years.
  • Helped develop, organize and plan large scale community events such as a Jazz Festival at Legacy Hall Plano and UIL Region Competition in Denton of over 15 high school bands
  • Organized the daily needs of the program in collaboration with the program directors and parent volunteers
  • Trained new board members on each position as needed
  • Mediate between parents, administration, and program directors to maintain a positive and healthy environment for all involved in the program.

Administrative Assistant

Little Elm Chamber Of Commerce
Little Elm, TX
11.2017 - 11.2018
  • Created PowerPoint presentations for business development purposes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Interacted with local businesses on a daily basis to ensure membership retention.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Held monthly meetings and membership campaigns
  • Organized and planned monthly events and local city events

Education

High School Diploma -

West Valley High School
Hemet, Ca
06.1998

Associate of Science - Bookkeeping And Administrative

US Career Institute
Virtual

Skills

  • Administrative support
  • Customer and Client Relations
  • Organization skills
  • Database administration
  • Verbal and written communication
  • Technical Support
  • Sorting and labeling
  • Conflict Resolution
  • Professional demeanor
  • Project Management
  • Time management
  • Scheduling
  • Staff Management
  • Team Leadership
  • Verbal and Written Communication
  • Sales and Marketing
  • Customer Relationship Management
  • Procedural Streamlining
  • Complex Problem-Solving
  • Managing Appointments
  • Employee Training
  • Schedule Preparation
  • Issue and Conflict Resolution
  • Managing Employee Relations
  • Collaborate Cross-Functionally
  • Administration and Reporting

Timeline

Front Desk Administrator

SOTA Weightloss
09.2021 - Current

Medical Front Office Coordinator

The ENT & Allergy Centers Of North Texas
03.2021 - 09.2021

Receptionist

Frisco ISD-Reedy High School
08.2019 - 02.2021

Administrative Assistant

Little Elm Chamber Of Commerce
11.2017 - 11.2018

President

Braswell Band Booster Club
03.2017 - 05.2020

High School Diploma -

West Valley High School

Associate of Science - Bookkeeping And Administrative

US Career Institute

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Cozyette HummelAdministrator