Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cozzetta AbdurRahman

ROSEMOUNT,MN

Summary

Dedicated sales associate with expertise in customer service and payment processing. Known for effective communication and resolving customer complaints, contributing to high satisfaction and loyalty.

Overview

25
25
years of professional experience

Work History

Sales Associate

Walgreens Boots Alliance
Apple Valley, MN
11.2022 - 07.2025
  • Delivered exceptional customer service by greeting customers promptly and professionally.
  • Processed payments accurately, issued receipts, and managed cash handling tasks.
  • Resolved customer complaints effectively to maintain satisfaction and loyalty.
  • Provided clear information regarding store offerings through incoming calls.
  • Collaborated with team members to improve overall customer service quality.
  • Stocked shelves efficiently while ensuring proper inventory rotation.
  • Assisted customers in product selection, offering tailored recommendations.
  • Maintained cleanliness of store and organized merchandise displays for optimal presentation.

Beauty Consultant/Sales Associate

Walgreens
Apple Valley, MN
12.2021 - 11.2022
  • Advised customers on beauty products and skincare routines.
  • Maintained cleanliness and organization of the beauty section displays.
  • Processed customer transactions using point-of-sale systems efficiently.
  • Managed inventory levels by restocking shelves as needed.
  • Provided beauty advice and product recommendations to customers.
  • Recommended appropriate products to meet customers' individual needs.
  • Suggested personalized skin care routines for clients, keeping skin type, and skin conditions in mind.
  • Finalized purchases and processed payments.
  • Followed up with customers after purchase of beauty products or services rendered.

Front Desk Agent/Laundry Attendant

Livinn Suites Burnsville
Burnsville, MN
11.2015 - 03.2021
  • Greeted guests warmly and checked them into the hotel efficiently.
  • Processed payments and maintained accurate records of transactions daily.
  • Coordinated with housekeeping to ensure rooms were prepared for incoming guests.
  • Handled guest inquiries and resolved issues promptly to enhance satisfaction.
  • Assisted in training new front desk staff on procedures and customer service skills.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Inputted guest information into computer system accurately and securely.
  • Maintained cleanliness of lobby area at all times.

Front Desk Clerk

Quality Inn Suites
Savage, MN
05.2014 - 11.2015
  • Welcomed guests and provided friendly assistance during check-in and check-out procedures.
  • Ensured front desk area remained organized, clean, and welcoming for visitors.
  • Collaborated with housekeeping to verify room availability and cleanliness status.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Cashier

Sams Club
Apple Valley, MN
10.2012 - 05.2014
  • Provided exceptional customer service in a fast-paced environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Upselling for Sam's credit, Renewals and upgrades to membership

Service Desk / Cashier

Walmart
Apple Valley, MN
09.2011 - 10.2012
  • Processed customer transactions accurately at the service desk.
  • Assisted customers with returns and exchanges promptly.
  • Resolved customer inquiries and complaints effectively.
  • Handled cash, credit, and gift card transactions securely.
  • Collaborated with team members to enhance service quality.
  • Answered incoming calls from customers regarding product availability or pricing information.
  • Provided excellent customer service by responding to inquiries quickly and courteously.
  • Printed Money Orders, handled money transfers via Money Gram/ Western Union and bill pay.

Service Desk Agent

Kmart Stores
Apple Valley, MN
11.2000 - 03.2002
  • Drove improvements in service desk efficiency and response times by collaborating with team members.
  • Addressed customer complaints swiftly and professionally to ensure satisfaction.
  • Assisted customers with refunds, price changes and exchanges.

Education

GED -

Windom
Open
06-1989

Skills

  • Payment processing
  • Inventory management
  • Visual merchandising
  • Product recommendations
  • Customer relationship management
  • Sales techniques
  • Problem solving
  • Complaint resolution
  • Energetic self-starter
  • Teamwork and collaboration
  • Self-checkout assistance
  • Exceptional customer service

Timeline

Sales Associate

Walgreens Boots Alliance
11.2022 - 07.2025

Beauty Consultant/Sales Associate

Walgreens
12.2021 - 11.2022

Front Desk Agent/Laundry Attendant

Livinn Suites Burnsville
11.2015 - 03.2021

Front Desk Clerk

Quality Inn Suites
05.2014 - 11.2015

Cashier

Sams Club
10.2012 - 05.2014

Service Desk / Cashier

Walmart
09.2011 - 10.2012

Service Desk Agent

Kmart Stores
11.2000 - 03.2002

GED -

Windom

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