Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
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Cozzie C. Anderson

Cozzie C. Anderson

Millbrae,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the administration industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Customer Service Representative

United Parcel Service Inc
San Francisco, California
11.2017 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

General Ledger Accountant

United Parcel Service Inc
San Francisco, California
10.2007 - 11.2017
  • Collected and arranged financial information and entered details into Oracle financial management system.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Provided journal entries and performed accounting on accrual basis.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Compiled general ledger entries on short schedule with 100% accuracy

Payroll Clerk

United Parcel Service Inc
Hayward, California
02.1988 - 10.2007
  • Maintained payroll information by calculating, collecting and entering data.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Updated employee files with new details such as changes in address or salary levels.
  • Initiated direct deposits and prepared manual checks for approximately 2,500 employees.

Real Estate Agent

EXp Realty, LLC
Pleasanton, CA
04.2001 - Current
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.

Education

Bachelor of Arts - Real Estate Management

Menlo College
Atherton, CA
05.2021

Skills

  • Call Documentation
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Value Estimation
  • Articulate and Persuasive
  • Contract Preparation
  • Comparative Market Analysis
  • Buyer Contracts
  • Buyer and Seller Representation
  • Traditional Marketing
  • MLS Data Entry and Maintenance
  • Negotiation Management
  • Open House Management
  • Lead Prospecting
  • Property Tours
  • Market Tracking and Research
  • Purchase Agreement Writing
  • Home Tours
  • Real Estate Industry Understanding

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Customer Service Representative

United Parcel Service Inc
11.2017 - Current

General Ledger Accountant

United Parcel Service Inc
10.2007 - 11.2017

Real Estate Agent

EXp Realty, LLC
04.2001 - Current

Payroll Clerk

United Parcel Service Inc
02.1988 - 10.2007

Bachelor of Arts - Real Estate Management

Menlo College

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Cozzie C. Anderson