Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

C Patricia Trujillo

Albuquerque, New Mexico, United States,NM

Summary

Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service. Efficient SFL with solid experience leading teams in high-volume retail environment. Proficient in developing strategies to maximize sales and productivity while minimizing costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR or SALES position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Shift Floor Lead

Walgreen's BA
02.2022 - Current
  • Enhanced team productivity by implementing efficient workflow processes and time management strategies.
  • Facilitated conflict resolution among team members by mediating discussions in a fair manner while promoting cooperation towards shared goals.
  • Collaborated with management to develop strategies for optimizing shift operations and meeting performance goals.
  • Maintained a clean and safe workspace, adhering to company standards and regulations.
  • Demonstrated strong leadership skills by maintaining a professional demeanor and serving as a role model for team members in all aspects of the job.
  • Provided exceptional customer service, resolving issues quickly while maintaining positive working relationships with clients.
  • Developed and implemented strategies to improve customer service and increase sales.

Beauty Consultant

Walgreen's BA
01.2018 - Current
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
  • Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
  • Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
  • Achieved personal sales goals consistently through effective time management and prioritization of tasks.
  • Handled returns or exchanges courteously while adhering to company policies.

General Manager (Owner)

Purses For Women
01.2009 - 06.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Customer Service Associate

Dillard's
03.2001 - 04.2003
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Office Technology And Management - Business Administration

Computer Career Center
El Paso, TX
06.2003

Skills

  • Standard Operating Procedures
  • Team Management
  • Employee Training
  • Sales
  • Improvement plan knowledge
  • Program Evaluation

Accomplishments

  • Documented and resolved incidents or lack of professional customer service which led increase in our ratings in the company.
  • As a bilingual person, feel very open to helping customers.
  • Supervised team of 4-5 staff members during one shift.
  • Collaborated with team of 4-5 in the development of special projects to promote special brands and increase profits.
  • Achieved sales goals by completing company's demands with accuracy and efficiency.
  • Successfully motivating customers to apply for credit cards in the store.
  • Executing weekly events for sales in the cosmetics department.


Languages

English
Full Professional
Spanish
Full Professional

Timeline

Shift Floor Lead

Walgreen's BA
02.2022 - Current

Beauty Consultant

Walgreen's BA
01.2018 - Current

General Manager (Owner)

Purses For Women
01.2009 - 06.2016

Customer Service Associate

Dillard's
03.2001 - 04.2003

Office Technology And Management - Business Administration

Computer Career Center
C Patricia Trujillo