Experienced delivery truck driver and recovery specialist with over 20 years of clean driving record. Demonstrates exceptional teamwork and coordination skills in managing routes and delivery logistics. Proficient in GPS navigation, highway traffic laws, and OSHA safety protocols for delivery driving and towing. Strong written and verbal communication abilities, coupled with excellent interpersonal skills. A business professional well-prepared for this role, leveraging extensive experience in strategic planning and operational management. Proven track record of delivering impactful results through effective leadership and resource optimization. Committed to fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and building strong customer relationships.
Hi, I’m
Craig Patrick
Richmond,VA
Summary
Overview
16
years of professional experience
Work History
Craig's Touch Total Home Solutions, LLC
Owner
04.2019 - Current
Job overview
- Developed financial forecasts for informed strategic planning.
- Monitored cash flow for sustainable operational practices.
- Designed training programs, enhancing skills and enabling employee growth.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established foundational processes for business operations.
- Maintained high levels of quality control with meticulous attention to detail in all performed tasks.
- Prioritized urgent repair requests, minimizing downtime for clients experiencing critical issues.
- Completed complex projects within deadline, managing time efficiently between multiple tasks.
- Installed various home appliances to improve client comfort and convenience.
- Adapted to varied work environments, efficiently switching between residential and commercial projects as needed.
- Earned repeat business through referrals from satisfied customers who appreciated the professionalism displayed in every interaction.
- Educated clients on proper use and maintenance of installations, preventing future breakdowns and reducing overall repair costs.
- Enhanced customer satisfaction by promptly addressing and resolving maintenance issues.
- Installed new locks, door handles, and door closers.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Managed approximately 37 incoming calls and emails per day from customers.
Viewpoint Towing
Dispatcher/Tow Truck Operator/Repossessor
01.2017 - 11.2022
Job overview
- Managed Three Tow Truck Operators and approximately thirty-seven service calls per day
- Dispatched, monitored, responded and assisted on five emergency calls, on average, per day
- Loaded and unloaded multiple vehicles each day
- Completed a daily pre-trip inspection checklist before first delivery of the day
- Selected the most efficient routes in compliance with delivery instructions and fuel policy
- Changed tires and installed light bulbs, fuses and tire chains
- Checked vehicle's fluid levels and tire pressure and scheduled any required repairs
- Established long-term customer relationships through prompt and courteous service
- Resolved customer complaints and adjusted orders
- Operated motor vehicles in a safe and efficient manner
- Processed payments by accepting cash, checks and credit card payments
- Reported any errors found on delivery documents to supervisor
- Operated manual and mechanical equipment in a safe and efficient manner
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes
- Obtained signatures on all invoices and credits
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Directed dispatching, routing, and tracking of three fleet vehicles.
GrubHub, Inc.
Independent Contractor
01.2016 - 01.2018
Job overview
- Independent Contractor, providing courteous and prompt delivery service for multiple restaurants on behalf of, GrubHub, Inc
- Resolves customer related issues (on-scene), and self-managed, self-motivated in a fast-paced environment
- Very knowledgeable of the city and mapping out the best delivery routes
Zoomer, Inc
Independent Delivery Driver
01.2015 - 01.2017
Job overview
- Independent Contractor, providing courteous and prompt delivery service for various restaurants on behalf of, GrubHub, Inc
- Resolves customer related issues (on-scene), and self-managed, self-motivated in a fast-paced environment
- Very knowledgeable of the city and mapping out the best delivery routes
Jimmy John's Gourmet Shop
Delivery Driver/Food Caterer
01.2013 - 01.2015
Job overview
- Completed a daily pre-trip inspection checklist before first delivery of the day
- Selected the most efficient routes in compliance with delivery instructions and fuel policy
- Presented customers with bills and receipts and collected payments for goods delivered
- Checked vehicle's fluid levels and tire pressure and scheduled any required repairs
- Resolved customer complaints and adjusted orders
- Operated motor vehicles in a safe and efficient manner
- Processed payments by accepting cash, checks and credit card payments
- Obtained signatures needed to complete and process all paperwork in a timely manner
- Handled merchandise in accordance with product handling standards
- Evaluated customer needs and determined appropriate action, referring their questions to management when necessary
Great Deals Towing
Recovery Specialist/Tow Operator
01.2009 - 01.2014
Job overview
- Loaded and unloaded multiple vehicles each day
- Completed a daily pre-trip inspection checklist before first delivery of the day
- Selected the most efficient routes in compliance with delivery instructions and fuel policy
- Changed tires and installed light bulbs, fuses and tire chains
- Checked vehicle's fluid levels and tire pressure and scheduled any required repairs
- Established long-term customer relationships through prompt and courteous service
- Resolved customer complaints and adjusted orders
- Operated motor vehicles in a safe and efficient manner
- Processed payments by accepting cash, checks and credit card payments
- Reported any errors found on delivery documents to supervisor
- Operated manual and mechanical equipment in a safe and efficient manner
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes
- Obtained signatures on all invoices and credits
Education
Henrico High
Academic Diploma
01.1994
University Overview
Skills
- Detailed and Organized
- Ability to Work Under Pressure
- Conflict Resolution
- Great Customer Service
- Ability to maintain strict levels of confidentiality
- Time Management
- Self-Motivation
- Creative
- Strong Phone Etiquette
- Excellent written and verbal communication skills
- Ability to work in a constantly changing work environment
- Able to learn process, procedures and programs quickly
- Attentive to detail
- Efficient
- Solid organizational skills with the ability to multi-task
- Decision Making
- Communication
- Ability to meet deadlines under stringent time constraints
- Productive and Self Managed
- Leadership
- Self Motivated and Self Managed
- Communication and Leadership
- Healthy level of Discipline and Love for the job
- Ability to work under pressure/Mechanically Inclined
- Customer relations
- Small business operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Supervised team of 17 staff members.
Languages
English
Timeline
Owner
Craig's Touch Total Home Solutions, LLC
04.2019 - Current
Dispatcher/Tow Truck Operator/Repossessor
Viewpoint Towing
01.2017 - 11.2022
Independent Contractor
GrubHub, Inc.
01.2016 - 01.2018
Independent Delivery Driver
Zoomer, Inc
01.2015 - 01.2017
Delivery Driver/Food Caterer
Jimmy John's Gourmet Shop
01.2013 - 01.2015
Recovery Specialist/Tow Operator
Great Deals Towing
01.2009 - 01.2014
Henrico High
Academic Diploma
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