Candace Qualls
Houston,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative II
Banner Health
01.2019 - 03.2023
- Investigated insurance claims denials and appeals.
- Built and maintained positive working relationships with patients and staff.
- Resolved billing inquiries and disputes in timely fashion.
- Entered patient demographic and insurance data into electronic medical record system.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Healthcare Customer Service Representative
Humana
03.2017 - 12.2018
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Arts - Human Resources Management
University of Arkansas Grantham
Little Rock, AR05.2027
Skills
- Microsoft Office
- Google Suite
- AWS
- HRIS
- CRM
- Administrative Support
- Customer Service
- Detail Oriented
- Communication Skills
- Interpersonal Skills
- Project Management
- Analytical skills
Timeline
Healthcare Customer Service Representative II
Banner Health
01.2019 - 03.2023
Healthcare Customer Service Representative
Humana
03.2017 - 12.2018
Bachelor of Arts - Human Resources Management
University of Arkansas Grantham
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