Leslie Craghead

• Work closely with the Director of Restaurants to manage daily operations for the resort’s food and beverage services, encompassing two full-service restaurants, in-room dining, and seasonal pools, collectively generating $5 million in annual revenue.

• Manage a team of 80 employees across multiple outlets, overseeing operational workflows to ensure smooth and efficient operations.

Conduct administrative duties such as interviewing, hiring, and onboarding new team members.

•Perform data entry using Microsoft Office, manage inventory, process payroll, scheduling of employees, and handle product ordering.

•Edit timecards, schedule appointments, and manage calls and emails to ensure efficient office operations.

•Facilitate food and beverage operations to promote a positive work environment, reduce turnover, and ensure compliance with company policies.

• Maintaining required standards of operation in daily restaurant activities for two restaurants and in room dining within Garden of the Gods Resort and Club
• Proficient in the processes of ordering, sanitation, company policies and procedures, staff management, record-keeping, and preparation of reports
• Experienced in the use of JONAS Point of Sale system
• Understanding of the menu, drinks, prices, hours of operation, and the other amenities the resort has to offer outside of food & beverage department.
• Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

• Taking orders and making drinks using the espresso grinder, espresso machine, and blenders
• Operating the Point Of Sale system, ringing in orders and accurate use of credit card machines
• Managed inventory and par levels for pastries and beverages, maintained daily logs, and ensured efficient organization of the café.
• Ensured accurate accounting of all cash and credit card transactions, procedures and disbursements during work shift.
• Communicated with customers in a friendly manner answering questions and assisting them.
• Trained new employees on barista operations and cash handling procedures, ensuring they adhered to company standards and provided excellent customer service