Craig A. Harris
Stafford
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Currently enrolled in a Medical Assistant program at Altierus Career College.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Team Lead
Sharps Medical Waste Services.
01.2022 - Current
- Communicated effectively and confidently with all customers to make their experience better and to solve their issues
- Assisted the customers with questions about our company's solutions, their contracted services, taking orders, and scheduling retrieval
- Maintained a professional demeanor to build a sense of trust and confidence to help serve their needs and solve their issues
- Resolved multiple issues and any task at hand, using time management and strategic planning
- Received escalated issues and maintained a high level of integrity, all the while multitasking with high priority demands
- Adapted comfortably to the constant change of demand and directives within a fast-paced environment
- Acquired deep knowledge of all the Company's products, solutions, and service offerings
Customer Service Representative/Team Lead
AT&T Call Center
11.2018 - 01.2022
- Developed and lead team building exercises
- Set clear sales goals and communicated that information to team members effectively
- Maintained a professional demeanor to build a sense of trust and confidence to help serve their needs and solve the customer's issues
- Received escalated issues and maintained a high level of integrity, all the while multitasking with high priority demands
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Empowered team members with the skills they need to perform optimally
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
Aquatics Specialist/ Manager
Petco
05.2015 - 11.2018
- Ensured that proper aquatic care and husbandry is being provided to the aquatic life in the store
- Acted as the primary resource in my assigned store regarding all aquatic life education and care
- Achieved store's budgeted sales goals by driving sales in the aquatic life areas
- Effectively assisted customers in the proper selection of aquatic life and merchandise in accordance with their specific needs
- Received day to day direction and coaching from the Companion Animal Department Manager
- Completed assigned tasks as directed by the Department Manager
- Interacted professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests
- Handled and cared for aquatic life of various types and species
- Independently prioritized and accomplished multiple tasks within established timeframes such as caring for aquatic life, maintaining proper water quality, setting up a maintaining displays and merchandise kits for sale and placing aquatic life orders
Education
High School Diploma -
Willow Ridge High School
Missouri City, TXMedical Assistant -
Altierus Career College
Houston, TXSkills
- Team Management
- CRM software knowledge
- Call center experience
- Complaint Handling
- Team coaching
- Relationship Building
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
Timeline
Customer Service Representative Team Lead
Sharps Medical Waste Services.
01.2022 - Current
Customer Service Representative/Team Lead
AT&T Call Center
11.2018 - 01.2022
Aquatics Specialist/ Manager
Petco
05.2015 - 11.2018
Medical Assistant -
Altierus Career College
High School Diploma -
Willow Ridge High School
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