Craig Allain
Hudson,CO
Summary
Proven leader in automotive repair with extensive experience in the automotive industry, adept at managing teams and enhancing operational efficiency. Skilled in system repairs and fostering team collaboration, consistently delivering high-quality vehicle inspection and repair services. Achieved significant improvements in service standards and operational accuracy, demonstrating a strong work ethic and troubleshooting expertise.
Overview
13
13
years of professional experience
Work History
Auto Technician
Johnsons Automotive Plaza
2020.06 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Tested vehicle components and systems to identify issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Auto Technician
Mike Shaw Chrysler Dodge Jeep Ram
2018.05 - 2020.06
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Repaired and replaced worn and damaged components.
- Investigated customer complaints to identify cause of malfunctions.
Shop Forman
Larry H. Miller Doge Ram
2016.10 - 2018.05
- Managed materials inside shop and at job locations.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Used hand and power tools, equipment, and instruments accurately.
- Directed daily operations of team of 16 technicians and shop professionals.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Created and implemented strategies for improving operational efficiency and accuracy.
Shop Forman
Pollard Friendly Motors
2012.01 - 2013.05
- Oversaw maintenance and repair of shop equipment.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Read and followed technical documentation to complete accurate repairs.
- Coordinated with parts department to determine availability of necessary components.
- Investigated customer complaints to identify cause of malfunctions.
Education
High School Diploma -
Hinkley High School
Aurora, CO06.1984
Skills
- System repairs
- Inspecting vehicles
- Electrical Systems
- Heating and Air Conditioning
- Vehicle Inspection
- Issue Resolution
- Troubleshooting skills
- Valid Driver's License
- Team Collaboration
- Strong Work Ethic
Timeline
Auto Technician
Johnsons Automotive Plaza
2020.06 - Current
Auto Technician
Mike Shaw Chrysler Dodge Jeep Ram
2018.05 - 2020.06
Shop Forman
Larry H. Miller Doge Ram
2016.10 - 2018.05
Shop Forman
Pollard Friendly Motors
2012.01 - 2013.05
High School Diploma -
Hinkley High School
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